Senior Care Management Program Lead (ECM) | Hybrid

State of California; California; Híbrido; USD 88.000 - 109.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid telework

Descripción de la vacante

The State of California, Department of Health Care Services, is seeking an experienced Enhanced Care Management Section Chief to lead ECM program operations and policy implementation in a fast-paced environment.

You will provide statewide strategic oversight, coordinate across agencies, and drive data-informed decisions while supervising staff and managing complex projects.

Formación

• Experience developing, implementing, and monitoring health policy.
• Strong analytical and data interpretation skills, including dashboards or program analytics.
• Ability to lead cross-functional work and manage multi-stakeholder policy efforts.
• Excellent written and verbal communication for executive audiences.
• Strong project and workload management in a fast-paced environment.
• Proven ability to supervise, mentor, and develop staff.
• Ability to establish effective working relationships with internal and external partners.
• Sound judgment and ability to navigate ambiguity.

Conocimientos

Cross-functional leadership

Analytical skills

Communication skills

Project management

Descripción del empleo

Job Posting:Enhanced Care Management Section Chief

Department of Health Care Services

JC-534256 -

JC-534256 - Enhanced Care Management Section Chief
SUPERVISOR II

$7,872.00 - $9,781.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/19/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Clinical Population Health Care Management Branch at the Department of Health Care Services (DHCS) is seeking a dynamic Section Chief who is passionate about improving care management services and driving meaningful change in a start-up like environment. This position plays a key role in monitoring and operations of Enhanced Care Management (ECM), implementation of Fee-for-Service Care Management, and other Population Health Management policies. The Enhanced Care ManagementSection Chief will providing strategic leadership and statewide program oversight to ensure consistent, effective implementation and operations of care management services and other PHM policies. Ideal candidates will possess excellent analytical skills, cross stakeholder coordination, superb project management skills, thrive in a fast-paced setting, and be eager to help DHCS grow and enhance the quality of its population health programs.

Have questions and/or need assistance? Contact [e-mail] , we are here to help walk you through the state hiring process!

This classification, previously known as the Staff Services Manager IIclassification, is now referred to as the SupervisorII classification, effective January 1, 2026.

*See the ImpactedClassifications Here

You will find additional information about the job in the Duty Statement .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR II

SUPERVISOR II $7,872.00 - $9,781.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom .

Special Requirements

If you are interested in this position, complete the followingsimple steps:

1. Review the education and experience minimum qualifications (MQs) of the Supervisor II . See the Minimum Requirements section above.

2. Complete the statement of qualifications and the stateapplication by clicking “Apply Now” above. See below fordetailed application instructions.

3. Submit your application package with all requireddocuments, which include the statement of qualifications -see the "Required Application PackageDocuments" section below.

4. Once you have applied, take the SupervisorII CalCareers examination.

Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment addressing the four (4) questions stated below. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS with additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, single-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SOQ may not be considered for this position.

• Describe your direct experience delivering or supervising care management programs, including the populations served, program scope, and your specific leadership responsibilities.
• Describe your experience leading change management efforts, particularly in launching new programs that require continuous improvement, adaptation, and coordination between teams.
• Explain how you have built a new team or significantly reshaped an existing one. What was the situation, what actions did you take, and what were the outcomes of your work?
• Provide examples of how you have defined strategic or policy priorities and delivered against them, to monitor or improve performance. Please describe how you used quantitative or qualitative data analysis, stakeholder consultation, or other tools in this work.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/19/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services Mailing Attn: Certification Technician JC 534256 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services Mailing Certification Section JC 534256 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411 Monday-Friday (excluding holidays) 08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Refer to the Statement of Qualifications Requirement Section for instructions.
• Other - Cover Letter is required describingyour qualifications for the role, your interest in state service, and your motivation for working with the Medicaid program. Pleasehighlight any experience or interest in care management—especially supporting individuals with complex needs—and in broader population health policy.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/19/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services Mailing Attn: Certification Technician JC 534256 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services Mailing Certification Section JC 534256 M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411 Monday-Friday (excluding holidays) 08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Refer to the Statement of Qualifications Requirement Section for instructions.
• Other - Cover Letter is required describingyour qualifications for the role, your interest in state service, and your motivation for working with the Medicaid program. Pleasehighlight any experience or interest in care management—especially supporting individuals with complex needs—and in broader population health policy.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience developing, implementing, & monitoring health policy, preferably within Medi-Cal.
• Strong analytical and data interpretation skills, including ability to use dashboards, or program analytics to inform decision.
• Demonstrated ability to lead cross functional work and manager complex, multi-stakeholder policy efforts.
• Excellent written and verbal communication skills, including ability to synthesize complex issues for executive audiences.
• Strong project and workload management skills, with ability to prioritize and meet deadlines in a fast paced environment.
• Proven ability to supervise, mentor, and develop staff and build high performing teams.
• Ability to establish effective working relationships with internal and external partners.
• Sound judgment, initiative, professionalism, and ability to navigate ambiguity.

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework and Salary Information

This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capital Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 agreement

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at [e-mail] . For all other questions regarding your CalCareer account, please contact CalHR’s [e-mail] .

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.