Information Officer II - Immigrant Health Communications

California Department of Health Care Services; Sacramento (CA); Híbrido; USD 84.000 - 104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid holidays and vacation/leave

Retirement program

Savings Plan (401(k), 457)

Employer-sponsored reimbursement plans

Descripción de la vacante

The California Department of Health Care Services (DHCS) invites applications for an Information Officer II – Immigrant Health Communications. This role focuses on multilingual, culturally responsive outreach and communications for immigrant communities, aligning with DHCS’s mission to improve health care access for Californians.

Hybrid telework is available; the position is permanent, full-time, located in Sacramento County.

Formación

• Fluency in Spanish required; if not documented, you will need to pass a language fluency test before hire.

Descripción del empleo

Work Location

Sacramento County

Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role.

Have questions and/or need assistance? Contact [e-mail] , we are here to help walk you through the state hiring process.

Duty Statement

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Minimum Requirements

• INFORMATION OFFICER II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #

JC-531077

Position #(s)

803-050-5595-XXX

Working Title

Information Officer II - Immigrant Health Communications

Classification

INFORMATION OFFICER II

$7,498.00 - $9,317.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity. Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Education

If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement?Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

• This role requires collaboration across DHCS divisions, community organizations, Coverage Ambassadors, and vendors. Describe a time you coordinated across multiple teams to solve a complex outreach challenge. What alignment strategies did you use, and what was the outcome?
• The IO II develops multilingual and culturally responsive content for immigrant communities. Share an example of communications you produced for diverse or multilingual audiences. How did you ensure cultural relevance and clarity? What impact did it achieve?
• The IO II tracks engagement, sentiment, and performance metrics to advise leadership on outreach effectiveness. Describe how you used metrics (reach, comprehension, sentiment) to evaluate a campaign and influence leadership decisions.
• Attention to detail and completed staff work are essential to the IO II. Share an example demonstrating your ability to produce clear, accurate, detail-driven, and ready to publish written work under tight deadlines. How did you ensure accuracy and completeness?
• The IO II supports Medi-Cal members through clear explanations of complex policy changes. Describe a time you translated complicated policy, regulatory, or program information into accessible language for the public. What approach did you take, and what was the result?

Desirable Qualifications

• Media relations experience, particularly journalism experience that strengthens the ability to craft accurate, compelling narratives, respond effectively to reporters, and translate complex policy issues for public audiences
• Experience working with immigrant communities, including developing culturally responsive and multilingual outreach materials and collaborating with community partners
• Demonstrated attention to detail and the ability to produce clear, accurate written materials
• Ability to analyze data and evaluate campaign effectiveness
• Knowledge of Medi-Cal policy, immigrant he alth issues, and California State Government
• Commitment to diversity, equity, and inclusion
• Excellent interpersonal and stakeholder engagement skills
• Ability to work independently and collaboratively in a fast-paced environment

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Hiring Unit Contact:

Anthony Cava

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework & Salary Information

Telework: This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 Agreement

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Additional Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

If applying electronically, please note that