Senior Care Coordinator & Field Coach

Humana, Inc.; Illinois; Remote; USD 72,000 - 98,000; Full time

Benefits offered by this job

401(k)

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Humana, Inc. is seeking a Senior Care Coordinator in a remote Illinois role with 75-90% travel to visit Medicaid members in homes or facilities. You will mentor staff, oversee field work, and ensure care plans align with member goals.

Strong EMR skills and prior case management experience are required to support a high-performing team. The role supports onboarding, training initiatives, and regular reporting, with a Monday–Friday CST schedule, and a competitive benefits package.

Qualifications

• Bachelor's degree in social sciences, social work, human services, or related field.
• 2+ years of health care and/or case management experience.
• Licensed credential or eligibility in IL (as applicable) and TB screening compliance.

Responsibilities

• Provide coverage for CC1/CC2 and document in the clinical system.
• Mentor, support the team and participate in training initiatives.
• Deliver daily reports on outstanding cases and review dashboards.
• Support audit initiatives and internal/external audits.
• Complete field work support and review reports.
• Assist onboarding of new hires, including precepting and audits.
• Coordinate services and evaluate the care plan against member goals.
• Monitor progress, assess data, and guide care planning with stakeholders.
• Direct members and families to appropriate resources and providers.

Skills

Case management

Coaching

Mentoring

Team collaboration

Education

Bachelor's degree in social sciences / social work / human services

Master's degree in related field (preferred)

Tools

Electronic Medical Records (EMR)

Job description

Humana, Inc. is seeking a Senior Care Coordinator in a remote Illinois role with 75-90% travel to visit Medicaid members in homes or facilities. You will mentor staff, oversee field work, and ensure care plans align with member goals.

Strong EMR skills and prior case management experience are required to support a high-performing team. The role supports onboarding, training initiatives, and regular reporting, with a Monday–Friday CST schedule, and a competitive benefits package.