Senior Car Rental Customer Support Specialist

Enterprise; Blairsville (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility in Blairsville, GA is seeking a Senior Customer Assistance Representative to provide top-tier service to customers at a local branch. This full-time position requires a ready-to-help attitude, strong communication, and the ability to manage in-branch and phone interactions.

You will handle reservations, rate quotes, and customer inquiries, greet customers, and assist with returns, billing, and basic administrative tasks.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship.
• Must have a high school diploma or GED.
• Minimum 3 years of customer service or customer-facing admin experience.
• Valid driver’s license with no more than 2 moving violations in 3 years.
• No drug or alcohol related conviction in past 5 years.
• Must live within a 45-minute commute to the location.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outgoing calls for callbacks and miscellaneous tasks.
• Provide high level customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess rental condition upon return and process returns and check-ins.
• Handle transaction duties and basic billing tasks.
• Promote company services and products as appropriate.
• Notify management of vehicle issues and maintenance needs.

Skills

Customer service

Administrative support

Communication skills

Valid driver’s license

Education

High school diploma or GED

Job description

Enterprise Mobility in Blairsville, GA is seeking a Senior Customer Assistance Representative to provide top-tier service to customers at a local branch. This full-time position requires a ready-to-help attitude, strong communication, and the ability to manage in-branch and phone interactions.

You will handle reservations, rate quotes, and customer inquiries, greet customers, and assist with returns, billing, and basic administrative tasks.