Senior Capacity Planning & Data Analytics Lead

Intuit; Indianapolis (IN); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit is seeking a Senior Business Data Analyst on the Modern Ops Expert Planning team to shape scalable customer experiences across TurboTax and TurboTax Live. You will develop standardized network plans, balance customer and employee experience with cost efficiency, and set analytical foundations for new product and channel rollouts.

You will partner with Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance to drive data-driven capacity

Qualifications

• 3+ years of experience in capacity planning, workforce management, or labor modeling, with ownership of complex, multi‑stakeholder initiatives.
• Experience in program or project management, including leading cross‑functional delivery in ambiguous environments.
• Advanced proficiency with Excel and SQL; working knowledge of big data tools (e.g., Redshift, Spark) and BI platforms (e.g., Tableau, Qlik).
• Demonstrated ability to define KPI frameworks, model complex capacity scenarios, and translate findings into clear recommendations for Director+ and senior leaders.
• Strong storytelling and communication skills with proven ability to drive alignment and influence decisions across competing priorities and stakeholder groups.
• Track record of building scalable analytical frameworks, tools, or processes adopted beyond the immediate team.

Responsibilities

• Define and own optimized headcount, hiring, and capacity planning frameworks at the IG level, balancing service levels, employee experience, and cost outcomes across Consumer Group (TurboTax / TurboTax Live).
• Lead capacity risk identification and mitigation across multiple concurrent initiatives, surfacing roadblocks and driving stakeholders toward resolution.
• Develop KPI frameworks and success criteria; define and standardize metrics, reporting, and decision infrastructure.
• Partner with and influence internal technology teams to implement planning tools, data enhancements, and automation at scale.
• Lead operational impact assessments for consumer tax product, skill, and channel launches; integrate initiatives into capacity plans and present findings to senior stakeholders.
• Build and maintain end-to-end resource and delivery plans with cross-functional teams; align staffing strategies to historical trends and forward-looking demand.
• Operate AI/GenAI and BI tools to solve for initiative-level planning outcomes.
• Lead process and reporting standardization efforts; document the end-to-end vision for scaling solutions.

Skills

Capacity planning

Workforce management

Program / project management

KPI frameworks

Storytelling & communication

Cross-functional collaboration

Tools

Excel

SQL

Redshift

Spark

Tableau

Qlik

Job description

Intuit is seeking a Senior Business Data Analyst on the Modern Ops Expert Planning team to shape scalable customer experiences across TurboTax and TurboTax Live. You will develop standardized network plans, balance customer and employee experience with cost efficiency, and set analytical foundations for new product and channel rollouts.

You will partner with Director+ stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance to drive data-driven capacity