Senior Call Center Manager - Remote-First, $122K-$186K

Coca-Cola; Arlington (VA); Remote; USD 122,000 - 186,000; Full time

Benefits offered by this job

Benefits package

Job summary

We want a Call Center Manager at Coca-Cola who treats every VA objection as a clue, not a wall. The role anchors a salary of $122,000 - $186,000 with mentorship and a comprehensive benefits package, and offers remote-first flexibility while owning the Arlington, VA market.

You will map pain points to Coca-Cola's pitch, design conversion funnels, and manage renewals with a focus on outcomes and stakeholder alignment under Arlington deadlines.

Qualifications

• 7+ years owning outcomes, not just tasks.
• 7+ years navigating sales/marketing politics.
• Comfort presenting to senior leadership.
• Ability to align diverse stakeholders with conflicting views.

Responsibilities

• Map buyer pain to Coca-Cola's pitch deck, slide by slide.
• Use Conflict Resolution and Written Communication tools to automate and scale outbound efforts.
• Design landing pages and conversion funnels that turn traffic into customers.
• Build and nurture relationships with prospects across the Arlington, VA market.
• Negotiate renewals before the sales marketing contract goes quiet.
• Own the handoff doc that keeps nothing falling between Empathy and CRM.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.

Skills

Presenting to leadership

Stakeholder alignment

Outcome ownership

Political navigation

Under pressure thinking

Prioritization

Internship arrangements

Tools

CRM systems

Job description

We want a Call Center Manager at Coca-Cola who treats every VA objection as a clue, not a wall. The role anchors a salary of $122,000 - $186,000 with mentorship and a comprehensive benefits package, and offers remote-first flexibility while owning the Arlington, VA market.

You will map pain points to Coca-Cola's pitch, design conversion funnels, and manage renewals with a focus on outcomes and stakeholder alignment under Arlington deadlines.