Call Center Manager

Coca-Cola; Arlington (VA); Remote; USD 122,000 - 186,000; Full time

Benefits offered by this job

Benefits package

Job summary

We want a Call Center Manager at Coca-Cola who treats every VA objection as a clue, not a wall. The role anchors a salary of $122,000 - $186,000 with mentorship and a comprehensive benefits package, and offers remote-first flexibility while owning the Arlington, VA market.

You will map pain points to Coca-Cola's pitch, design conversion funnels, and manage renewals with a focus on outcomes and stakeholder alignment under Arlington deadlines.

Qualifications

• 7+ years owning outcomes, not just tasks.
• 7+ years navigating sales/marketing politics.
• Comfort presenting to senior leadership.
• Ability to align diverse stakeholders with conflicting views.

Responsibilities

• Map buyer pain to Coca-Cola's pitch deck, slide by slide.
• Use Conflict Resolution and Written Communication tools to automate and scale outbound efforts.
• Design landing pages and conversion funnels that turn traffic into customers.
• Build and nurture relationships with prospects across the Arlington, VA market.
• Negotiate renewals before the sales marketing contract goes quiet.
• Own the handoff doc that keeps nothing falling between Empathy and CRM.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.

Skills

Presenting to leadership

Stakeholder alignment

Outcome ownership

Political navigation

Under pressure thinking

Prioritization

Internship arrangements

Tools

CRM systems

Job description

We want a Call Center Manager at Coca-Cola who treats every VA objection as a clue, not a wall. Here's the long and short of it — Coca-Cola pays $122,000 - $186,000, trusts your 6 years, and lets you own the sales marketing call.

Key Responsibilities

• Map buyer pain to Coca-Cola's pitch deck, slide by slide
• Use Conflict Resolution and Written Communication tools to automate and scale outbound efforts
• Design landing pages and conversion funnels that turn traffic into customers
• Build and nurture relationships with prospects across the Arlington, VA market
• Negotiate renewals before the sales marketing contract goes quiet
• Own the handoff doc that keeps nothing falling between Empathy and CRM
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• Demonstrated comfort presenting to manager leadership
• The diplomacy to align stakeholders who don't agree yet
• 7+ years owning outcomes, not just completing tasks
• 7+ years navigating the politics that sales marketing work attracts
• Clear thinking under the kind of pressure Arlington, VA deadlines bring
• A steady hand when three priorities all claim to be number one
• Comfort with internship arrangements and the rhythms of a proudly-nerdy workplace

At Coca-Cola, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Arlington, VA and beyond. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

With $122,000 - $186,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote-first.

As of today's date, this Call Center Manager req has not been filled.

Pair your Written Communication with our Conflict Resolution-heavy team and watch what Coca-Cola can build.