Senior Cage Cashier & Team Lead

Arizona Charlie’s Decatur and Boulder; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Fresca, LLC is seeking a Lead Cage Cashier to support the Cage Supervisor and department leadership. You will guide frontline cashiers during shifts, ensure accurate transactions, enforce internal controls, and deliver high-level guest service. Training and handling escalated issues are core parts of the role.

The position requires 1+ year in a high-volume casino environment, strong math skills, and effective communication. Compliance with gaming laws and company policies is essential.

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment.
• Prior experience in a lead or team support role preferred.
• Strong math, reconciliation, and attention-to-detail skills.
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards
• Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items
• Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager
• Issue and receive funds related to guest activity, department requests, and interdepartmental exchanges
• Balance assigned funds and maintained a clean and organized workstation
• Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems
• Perform all duties of a Cage Cashier as needed and assist with shift coverage
• Provide frontline support for select player club services and basic promotional inquiries
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned
• Held to a high standard of accountability for maintaining the accuracy, completeness, and confidentiality of guest information, as well as departmental records and reports, in accordance with company policies and regulatory requirements
• Work Cards: Nevada Gaming Registration; Alcohol Awareness
• Physical Requirements include: occasionally push/pull up to 50lbs, lift up to 50lbs, bend, squat, and stand for long periods
• Work Environment: Indoor, Smoky, Noisy

Skills

Math skills

Attention to detail

Verbal communication

Leadership

Team guidance

Job description

Fresca, LLC is seeking a Lead Cage Cashier to support the Cage Supervisor and department leadership. You will guide frontline cashiers during shifts, ensure accurate transactions, enforce internal controls, and deliver high-level guest service. Training and handling escalated issues are core parts of the role.

The position requires 1+ year in a high-volume casino environment, strong math skills, and effective communication. Compliance with gaming laws and company policies is essential.