Senior Cage Cashier & Team Lead

Edgewater Casino Resort; Laughlin (NV); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Edgewater Gaming, LLC in Laughlin, NV is seeking a Lead Cage Cashier to support the Cage Supervisor and lead front-line cashiers. You will ensure accurate transactions, maintain internal controls, and deliver high levels of guest service.

The role includes training team members and handling escalated issues. The position requires 1 year of experience in a high-volume casino cage or cashier environment, strong math and communication skills, and a reliable, adaptable work style.

Qualifikationen

• 1 year of experience in a high-volume casino cage or cashier environment.
• Strong math, reconciliation, and attention-to-detail skills.
• Proven ability to guide and motivate peers in a fast-paced setting.
• Strong verbal communication and interpersonal skills.
• Reliable and organized with task prioritization and shift coordination.
• Flexible to adapt to changing business needs and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Aufgaben

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Monitor work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns; refer complex issues to management.
• Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards.
• Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items.
• Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager.
• Issue and receive funds related to guest activity, department requests, and interdepartmental exchanges.
• Balance assigned funds and maintain a clean and organized workstation.
• Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems.
• Perform all duties of a Cage Cashier as needed and assist with shift coverage.
• Provide frontline support for select player club services and basic promotional inquiries.
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Kenntnisse

Math & reconciliation

Leadership

Verbal communication

Attention to detail

Reliability & organization

Adaptability

Safety-focused

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Edgewater Gaming, LLC in Laughlin, NV is seeking a Lead Cage Cashier to support the Cage Supervisor and lead front-line cashiers. You will ensure accurate transactions, maintain internal controls, and deliver high levels of guest service.

The role includes training team members and handling escalated issues. The position requires 1 year of experience in a high-volume casino cage or cashier environment, strong math and communication skills, and a reliable, adaptable work style.