Cage Operations Lead — Cashier & Guest Experience

[1003 AC Boulder] Fresca, LLC; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

Fresca, LLC is seeking a Lead Cage Cashier to support the Cage Supervisor and leadership by guiding front-line cashiers, ensuring accurate transactions, and upholding internal controls and guest service. You will train teammates, monitor operations, resolve escalated issues, balance funds, and operate cash handling equipment while maintaining compliance with gaming regulations and company standards.

This role requires at least 1 year in a high-volume casino cage and strong math and communication

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment.
• Lead or team support role experience preferred.
• Strong math, reconciliation and attention-to-detail skills.
• Demonstrated ability to guide and motivate peers in fast-paced, guest-facing environments.
• Strong verbal communication and interpersonal skills for coaching and conflict resolution.

Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards.
• Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items.
• Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager.
• Balance assigned funds and maintain a clean and organized workstation.
• Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems.
• Perform all duties of a Cage Cashier as needed and assist with shift coverage.
• Provide frontline support for select player club services and basic promotional inquiries.
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.

Skills

Lead role experience

Math & reconciliation

Attention to detail

Verbal communication

Reliability

Flexibility

Guest service

Education

High school diploma or equivalent

Tools

Coin & currency counting equipment

Cash handling systems

Job description

Fresca, LLC is seeking a Lead Cage Cashier to support the Cage Supervisor and leadership by guiding front-line cashiers, ensuring accurate transactions, and upholding internal controls and guest service. You will train teammates, monitor operations, resolve escalated issues, balance funds, and operate cash handling equipment while maintaining compliance with gaming regulations and company standards.

This role requires at least 1 year in a high-volume casino cage and strong math and communication