Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Lorven Technologies Inc.; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Lorven Technologies Inc. in Chicago, IL is seeking a Senior Business Systems Analyst to support Sales, intake, and contact center applications. The role emphasizes hands-on Salesforce configuration and expertise in Patient Support Programs within the pharmaceutical industry.

The ideal candidate will independently own BAU operations with minimal supervision, collaborating with stakeholders across the Intake Centre and Contact Centre to drive improvements and deliver solutions.

Qualifications

• 8+ years of experience as a Business Analyst.
• Strong experience with the Salesforce platform and configuration modules.
• Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Experience working in Agile/Scrum environments.

Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Skills

Salesforce configuration

Business analysis

Patient Support Programs

Stakeholder management

Agile / Scrum

Independent / self-motivated

Documentation

Job description

Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Location: Chicago, IL (Onsite)

Duration Long-term Engagement

Role Overview

• We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
• The ideal candidate will possess strong business analysis skills, hands‑on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
• This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.

Key Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration‑related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross‑functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Required Qualifications

• 8+ years of experience as a Business Analyst.
• Strong experience with the Salesforce platform and configuration modules.
• Hands‑on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Strong analytical, problem‑solving, and documentation skills.
• Experience working in Agile/Scrum environments.