Senior Business Systems Analyst — Drive Data, Processes & QA

The Sherwin-Williams Company; Cleveland (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

The Sherwin-Williams Company is seeking an Senior Business Analyst to identify, evaluate, and design technology-based solutions to complex business problems. You will work with stakeholders to understand processes, data models, and system artifacts, translating them into functional and technical specifications for system enhancements and QA.

The role emphasizes documentation, testing, and continuous optimization.

Qualifications

• Bachelor's degree requirement; or 7+ years of related experience in business systems analysis/IT.
• Excellent analytical, problem-solving and decision-making skills.
• Strong communication skills with non-technical stakeholders.
• Deep understanding of software development methodologies and SDLC.
• In-depth knowledge of data analysis, database structures, and data management.

Responsibilities

• Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to identify business challenges and opportunities.
• Analyze and document business processes, workflows, data models, and artifacts to capture current and future states of business systems.
• Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements.
• Partner with software developers, data analysts, and testers to ensure new systems or changes meet defined requirements, on time and within budget.
• Apply system settings and options to meet business goals, supporting planning and execution of system testing.
• Evaluate and recommend existing third-party solutions or technologies to support business process improvements.
• Continuously update and maintain system documentation such as process diagrams, data dictionaries, user manuals, and training materials.
• Analyze system metrics (uptime, response times, error rates) to drive optimization and improvements.
• Continuously monitor industry trends and emerging technologies to identify opportunities for improvement.
• Conduct or support training sessions for end-users as needed.

Education

Bachelor's degree in Business Administration or Information Systems

Job description

The Sherwin-Williams Company is seeking an Senior Business Analyst to identify, evaluate, and design technology-based solutions to complex business problems. You will work with stakeholders to understand processes, data models, and system artifacts, translating them into functional and technical specifications for system enhancements and QA.

The role emphasizes documentation, testing, and continuous optimization.