Senior Business Analyst: IT Systems & Process Optimization

Sherwin-Williams; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Sherwin-Williams is seeking a Senior Business Analyst to identify, evaluate, and design technology-based solutions that improve business processes and system performance. You will gather requirements, model processes, and develop specifications for new or modified systems while ensuring alignment with business goals.

Responsibilities include partnering with developers and testers, evaluating third-party solutions, and maintaining comprehensive system documentation.

Qualifications

• Bachelor’s degree in Business Administration or Information Systems or 7+ years in business systems analysis/IT
• 4+ years of experience in business systems analysis and design with a deep understanding of software development methodologies
• In-depth knowledge of business and technical operations, workflows, and procedures
• Excellent analytical, problem-solving and decision-making skills
• Excellent communication skills with the ability to convey complex information to non-technical stakeholders
• In-depth knowledge of data analysis, coding, and automation
• In-depth knowledge of database structures and data management principles
• Must be at least 18 years of age
• Must be legally authorized to work in the country without sponsorship now or in the future

Responsibilities

• Conduct requirements gathering sessions with stakeholders to develop journey maps and personas
• Analyze and document business processes, workflows, data models, and artifacts to capture current and future states of systems
• Develop functional and technical specifications for new or modified systems to meet requirements
• Collaborate with developers, data analysts, and testers to ensure changes meet requirements, delivered timely and within budget
• Apply system settings and options to meet business goals and support testing
• Evaluate and recommend third-party solutions to support process improvements
• Maintain and update system documentation such as diagrams, data dictionaries, manuals, and training materials
• Analyze system metrics to drive optimization and performance improvements
• Monitor industry trends to identify opportunities to improve systems and processes
• Provide or support end-user training as needed

Skills

Analytical thinking

Communication skills

Requirements gathering

Process modeling

Data analysis

SQL

Stakeholder management

Education

Bachelor’s degree in Business Administration or Information Systems

CBAP or CGEIT certification

Tools

SQL

Stibo STEP or similar enterprise platforms

Job description

Sherwin-Williams is seeking a Senior Business Analyst to identify, evaluate, and design technology-based solutions that improve business processes and system performance. You will gather requirements, model processes, and develop specifications for new or modified systems while ensuring alignment with business goals.

Responsibilities include partnering with developers and testers, evaluating third-party solutions, and maintaining comprehensive system documentation.