Senior Digital Product & CX Systems Analyst

Lippert Components, Inc.; Mishawaka (IN); On-site; USD 85,000 - 125,000; Full time

Job summary

Lippert Components, Inc. is seeking a Customer Experience Technologies Business Systems Analyst to lead the end-to-end lifecycle of digital products and services for Lippert customers and team members.

You will align stakeholders across business units to deliver premier digital experiences and drive on-time, in-budget technology solutions that support Lippert's strategic pillars. The role emphasizes translating customer journeys into digital workflows, prioritizing features with measurable KPIs,

Qualifications

• 6+ years of BSA experience.
• Proven ability to translate customer journeys into digital workflows.
• Strong analytics and KPI measurement capabilities.

Responsibilities

• Own end-to-end delivery of a large-scale Digital Customer Journey.
• Define roadmap, backlog and rollout strategies with IT and business stakeholders.
• Write product specs and user stories with design teams.
• Collaborate across sales, marketing, and customer service to deliver digital experiences.

Skills

Product Ownership

Stakeholder Management

Analytics

Leadership

Job description

Lippert Components, Inc. is seeking a Customer Experience Technologies Business Systems Analyst to lead the end-to-end lifecycle of digital products and services for Lippert customers and team members.

You will align stakeholders across business units to deliver premier digital experiences and drive on-time, in-budget technology solutions that support Lippert's strategic pillars. The role emphasizes translating customer journeys into digital workflows, prioritizing features with measurable KPIs,