Senior Business Support Specialist: Accessorial & Revenue

Schneider National, Inc.; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Paid Holidays

Incentive pay

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Senior Business Support Specialist to provide quality assurance and process improvement for accessorial charges through auditing.

The role focuses on investigating collection disputes, capturing additional revenue, and enhancing accessorial processes. Responsibilities include acting as the main contact for escalated accessorial questions, building strong relationships with customers, and partnering with stakeholders to resolve issues while

Qualifications

• High school diploma or GED is required.
• Two years of customer service experience preferred.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Responsibilities

• Act as the primary contact for escalated accessorial questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.

Education

High school diploma or GED

Job description

Schneider National, Inc. in Green Bay, WI is seeking a Senior Business Support Specialist to provide quality assurance and process improvement for accessorial charges through auditing.

The role focuses on investigating collection disputes, capturing additional revenue, and enhancing accessorial processes. Responsibilities include acting as the main contact for escalated accessorial questions, building strong relationships with customers, and partnering with stakeholders to resolve issues while