Senior Business Process / Transformation Manager

Cloud and Things; New York (NY); Hybrid; USD 125,000 - 154,000; Full time

Job summary

Cloud and Things in New York, NY is seeking a Senior Business Process / Transformation Manager to lead transformational initiatives for a large NYS IT program. The role blends on‑site and remote work in a hybrid environment and focuses on improving business processes and performance across the organization.

You will drive change management, project planning, and business case development, partnering with leadership to deliver measurable outcomes on complex technology programs.

Qualifications

• 10+ years of business experience, including hands‑on involvement in large IT programs.
• 6+ years in change management.
• 6+ years in project management and work plan development.
• 6+ years in quantitative analysis with strong analytical skills.
• 6+ years in problem solving and optimizing processes.
• 6+ years in advanced professional communication across levels.
• LEAN/Six Sigma certification or training is required.
• Demonstrated leadership and cross‑functional collaboration across a large organization.
• Ability to work in a high‑profile, high‑pressure environment.
• Proficiency in Excel, Word, PowerPoint, Project, and Visio.

Responsibilities

• Collaborate with department leadership to develop and implement transformational initiatives.
• Identify IT process improvement opportunities and resolve bottlenecks.
• Lead reviews of processes, SOPs, risk profiles, and SLAs to boost efficiency.
• Prepare and present business cases, findings, benefits, and recommendations to stakeholders.
• Track departmental priorities and support staff with work plans.
• Provide hands‑on support for large IT programs and transformation activities.
• Design and implement scorecards for productivity, service levels, quality, risk, and costs.
• Support organizational change management activities.

Skills

Change management

Project management

Quantitative analysis

Problem solving

Advanced communication

Leadership

Six Sigma

Stakeholder collaboration

High pressure

Education

LEAN certification

Six Sigma training

MBA preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Project

Visio

Job description

Back Senior Business Process / Transformation Manager

Other Area(s) New York , New York W-2 hourly Sep 3, 2026

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Job Title: Senior Business Process / Transformation Manager

Location: New York, NY (Hybrid - 3 Days Onsite / 2 Days Remote)

Duration: 12 Months(with potential for extension)

Start Date: estimated - 10/1/26

W2 Hourly Rate: $60-74/hour

Application Deadline: 9/8/26

Overview

We are seeking a Senior Business Process / Transformation Manager who will support our NYS client in leading and implementing transformational initiatives across a large IT organization. This role will partner with leadership and stakeholders to improve business processes, streamline operations, resolve bottlenecks, and establish measurable performance standards. The consultant will also support change management, project planning, business case development, and operational reviews for large technology programs.

Duties

• Collaborate with department leadership to develop, track, monitor, and implement transformational initiatives.
• Identify opportunities for IT process improvement, develop improvement strategies, and resolve operational bottlenecks.
• Lead process, SOP, risk profile, and SLA reviews to identify risks and opportunities across core business processes and improve operational efficiency.
• Conduct due diligence and operational reviews, formulate process improvement recommendations, and prepare and present business cases, findings, benefits, and recommendations to stakeholders at various organizational levels.
• Compile and track departmental priorities, assist staff with work plan development, monitor key initiatives, and elevate issues to leadership as appropriate.
• Provide hands‑on support for large programs involving IT project work and business transformation activities.
• Assist with the design and implementation of disciplined scorecards covering productivity, service levels, quality, risk levels, and transaction costs.
• Support organizational change management activities associated with transformational and business process improvement initiatives.

Mandatory Qualifications

• 10+ years of business experience, including demonstrated hands‑on involvement in large programs involving IT project work.
• 6+ Years experience in change management.
• 6+ Years experience in project management and work plan development.
• 6+ Years experience in quantitative analysis with demonstrated analytical capabilities and quantitative skills.
• 6+ Years experience in problem solving, including identifying process improvement opportunities and resolving operational bottlenecks.
• 6+ Years experience in advanced professional communication, including written, verbal, digital, interpersonal, facilitation, and presentation skills.
• 6+ Years experience with Six Sigma; LEAN certification, Six Sigma training, or comparable process improvement training is required.
• Demonstrated leadership capabilities and ability to work collaboratively with stakeholders across all levels of a large organization.
• Demonstrated ability to work effectively in a high‑profile, high‑pressure environment.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Project, and Visio.
• Prior experience translating business needs into functional requirement specifications for technology solutions.

Desirable Qualifications

• MBA preferred.
• Prior experience with a government agency is a plus.

Educational & Certification Requirements

• LEAN certification, Six Sigma training, or comparable process improvement training is required.
• MBA preferred.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things - Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
• Important:AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
• You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [e-mail]
• All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.