Senior Business Process Consultant, ServiceNow & AI

Tata Consultancy Services; Fremont (CA); On-site; USD 140,000 - 175,000; Full time

Job summary

A leading IT consulting firm in Fremont, California, is hiring a Principal/Senior Business Process Consultant. In this role, you will collaborate with customers to transform their business processes using ServiceNow's products and best practices. Responsibilities include leading workshops, documenting process improvements, and engaging with technical teams to ensure successful project outcomes. The salary range for this position is between $140,000 and $175,000 per year.

Qualifications

• Experience as a functional and process expert in customer engagement.
• Ability to guide customers in transforming business requirements.
• Strong familiarity with ServiceNow's capabilities and offerings.

Responsibilities

• Consult with customers to transition business requirements to configuration.
• Lead workshops and define processes using ServiceNow products.
• Prepare customer-facing deliverables focused on process.

Skills

Process definition and re-engineering

ServiceNow product expertise

Documentation skills

Customer engagement

Tools

ServiceNow

Job description

A leading IT consulting firm in Fremont, California, is hiring a Principal/Senior Business Process Consultant. In this role, you will collaborate with customers to transform their business processes using ServiceNow's products and best practices. Responsibilities include leading workshops, documenting process improvements, and engaging with technical teams to ensure successful project outcomes. The salary range for this position is between $140,000 and $175,000 per year.