Business Process Consultant

Centraprise, Corp.; United States; Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Centraprise, Corp. is seeking a seasoned ServiceNow leader to guide smaller teams and specialize in core offerings.

The role involves translating complex business requirements into practical configurations, drafting user stories for agile development, and driving automation and process improvements across client engagements. You will collaborate with product teams to share insights and establish best practices, while advancing your career through focused specialization in 1-2 ServiceNow

Qualifications

• Experience integrating AI into work processes or automation.
• 8+ years in professional services or equivalent.
• Industry domain expertise in relevant fields.
• Independent project leadership with creativity.
• Proven ability to drive complex issues to resolution.

Responsabilités

• Lead and mentor teams on ServiceNow delivery.
• Specialize in 1-2 ServiceNow offerings for career progression.
• Translate business requirements into configuration and user stories for agile teams.
• Identify opportunities for process improvement and automation, share insights with product teams, and drive best practices.

Connaissances

AI integration

Team leadership

ServiceNow

Agile user stories

Process automation

Cross-functional collaboration

Stakeholder communication

Best practices

Formation

Bachelor's degree or equivalent

Outils

ServiceNow Certifications

Description du poste

• Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Industry domain expertise in .
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
• "Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply".