Business Consultant

Tata Consultancy Services; Fremont (CA); On-site; USD 140,000 - 175,000; Full time

Job summary

A leading IT consulting firm in Fremont, California, is hiring a Principal/Senior Business Process Consultant. In this role, you will collaborate with customers to transform their business processes using ServiceNow's products and best practices. Responsibilities include leading workshops, documenting process improvements, and engaging with technical teams to ensure successful project outcomes. The salary range for this position is between $140,000 and $175,000 per year.

Qualifications

• Experience as a functional and process expert in customer engagement.
• Ability to guide customers in transforming business requirements.
• Strong familiarity with ServiceNow's capabilities and offerings.

Responsibilities

• Consult with customers to transition business requirements to configuration.
• Lead workshops and define processes using ServiceNow products.
• Prepare customer-facing deliverables focused on process.

Skills

Process definition and re-engineering

ServiceNow product expertise

Documentation skills

Customer engagement

Tools

ServiceNow

Job description

Overview

Job Description Must Have Technical/Functional Skills The Principal/Senior Business Process Consultant works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Key Responsibilities

The Principal Business Process Consultant, IT and/or Customer Workflows is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products – all with the goal of accelerating and driving customer business outcomes.

What You Get To Do In This Role

• Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization
• Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes
• Lead customer design workshops
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and advocates for the customer’s needs throughout the engagement
• Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.

Salary Range: $140,000-$175,000 a year