Senior ServiceNow CSM & Business Process Leader

CoreSphere, LLC; Bethesda (MD); On-site; USD 123,984 - 137,760; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Health and Dental

401(k)

Job summary

A consulting firm in Maryland is seeking a ServiceNow Business Process Consultant to manage CSM implementations for federal clients. The ideal candidate will have a strong background in ServiceNow solutions, excellent communication skills, and experience in project management. They will be responsible for overseeing project execution, managing client expectations, and ensuring project deliverables meet quality standards. This full-time role offers a competitive salary and comprehensive benefits in a dynamic work environment.

Qualifications

• Minimum three (3) years of experience leading Business Process Consultant work primarily with CSM.
• ServiceNow Certified Implementation Specialist with CSM (CIS-CSM) certification.
• 3+ years of experience in software QA testing including unit testing and UAT facilitation.

Responsibilities

• Manage customer expectations, ensuring tasks are performed on time and within budget.
• Lead scrum calls and planning workshops, ensuring clear documentation of requirements.
• Manage project objectives, build requirements, and monitor project constraints.

Skills

ServiceNow CSM implementation

Business process analysis

Agile methodologies

Communication skills

Problem-solving skills

Education

Bachelor's degree in business management, project management, computer science, or related field

Master's degree in a related field

Tools

ServiceNow

Jira

Microsoft Project

Job description

A consulting firm in Maryland is seeking a ServiceNow Business Process Consultant to manage CSM implementations for federal clients. The ideal candidate will have a strong background in ServiceNow solutions, excellent communication skills, and experience in project management. They will be responsible for overseeing project execution, managing client expectations, and ensuring project deliverables meet quality standards. This full-time role offers a competitive salary and comprehensive benefits in a dynamic work environment.