Senior Business Performance & Executive Communications Analyst - TD&O

Truist; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Vacation days

Job summary

Truist is seeking a seasoned operations leader to partner with TD&O leadership to support strategic reporting, performance insights, and executive communications. You will translate complex information into concise narratives, coordinate governance, and guide initiatives that enhance operational effectiveness across technology and processes.

You will mentor junior staff, drive cross-functional collaboration, and ensure alignment with strategic objectives while maintaining compliance and risk

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 7 years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Lead larger technology projects, coordinating operational activities for efficiency and alignment with objectives.
• Identify, design, and implement process and technology improvements to enhance workflows.
• Collaborate with cross-functional teams to align operations with technology strategies.
• Analyze and report performance metrics to drive continuous improvements.
• Execute operational technology strategies and initiatives to support business objectives.
• Integrate innovative solutions to improve outcomes and effectiveness.
• Drive strategic alignment and cost-optimization through external partnerships.
• Ensure compliance with policies, regulatory requirements, and risk management standards.
• Communicate status, risks, and improvement plans to senior leadership.
• Provide coaching and leadership to junior team members.

Skills

Business operations

Operational governance

Executive communication

Stakeholder influence

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Microsoft Office

Job description

Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Contract Type

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Partner with senior leaders across Technology, Data and Operations (TD&O) to support strategic reporting, performance insights, executive communications, and leadership review processes. Translate complex operational and business information into concise narratives, presentations, and recommendations that support informed decision-making. Coordinate cross-functional inputs, support governance and planning routines, and communicate priorities, progress, challenges, and strategic objectives across a broad stakeholder community. Lead and support key initiatives that enhance operational effectiveness, strengthen organizational alignment, and drive continuous improvement through technology and process innovation.

Essential Duties And Responsibilities

• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• Executes on operational technology strategies and initiatives to support business objectives.
• Integrates innovative solutions to improve business outcomes and operational effectiveness.
• As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 7 years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Master's degree (MBA or related advanced degree) preferred.
• Experience supporting executive leadership teams through business management, strategic planning, performance management, governance, or Chief of Staff-related functions.
• Demonstrated ability to synthesize complex business, operational, technology, and data insights into concise executive communications, presentations, and recommendations.
• Experience developing executive scorecards, KPI reporting, performance reviews, or Board and leadership materials.
• Proven ability to build strong partnerships across functions and influence stakeholders without direct authority.
• Strong problem-solving, organizational, and communication skills, with the ability to manage multiple priorities and drive initiatives in a fast-paced environment.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work