Senior Business Development Manager, Operational Services

Verifone; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Verifone is seeking an experienced Business Development Manager - Operational Services to drive growth across our services portfolio, including installation, break/fix, advanced exchange, configure-to-order, repair, logistics, and end-to-end lifecycle services.

The role will identify and win new business while expanding opportunities within existing accounts. The ideal candidate has a proven services sales track record and can translate customer challenges into scalable, commercial solutions.

Qualifications

• 10+ years of experience in business development, services sales, account management, or a related commercial role.
• Proven track record of successfully selling complex services and operational solutions.
• Demonstrated ability to identify, develop, negotiate, and close new business opportunities.
• Experience managing opportunities from initial customer engagement through implementation and revenue realization.
• Strong solution-selling skills with the ability to understand operational challenges and develop customized service offerings.
• Experience working cross-functionally with Operations, Finance, Legal, Product, Supply Chain, Sales, and technical organizations.
• Strong presentation, negotiation, executive communication, and relationship-management skills.
• Ability to independently manage a pipeline, forecast opportunities, and prioritize multiple customer engagements.
• Ability and willingness to travel 30-50% throughout the U.S. and Canada, with travel frequency varying based on customer opportunities and business needs.
• Experience with Salesforce Lightning preferred.

Responsibilities

• Hunt for and develop new customers requiring Operational Services, including Installation and deployment services.
• Break/fix and field maintenance, Advanced exchange programs, Configure-to-order and staging.
• Repair and refurbishment, Logistics and device lifecycle management.
• Holistic, end-to-end service solutions.
• Identify opportunities to expand, upgrade, or introduce new services within existing customer accounts.
• Build and maintain a strong pipeline of new business opportunities and provide accurate revenue forecasts.
• Develop relationships with customer decision-makers across Operations, IT, Procurement, Finance, and executive leadership.
• Understand customer business and operational requirements and translate those requirements into customized service solutions.
• Present proposed solutions, value propositions, pricing, and business cases to customers.
• Partner closely with internal Operations, Finance, Legal, Product, Supply Chain, Sales, and technical teams to develop and deliver solutions.
• Support the development and negotiation of pricing, proposals, Statements of Work, and commercial agreements.
• Maintain ownership of opportunities beyond contract signature, working with internal implementation teams to ensure successful launch, operational readiness, and transition into revenue-generating services.
• Serve as a key customer contact during implementation and help resolve commercial or operational issues that could delay deployment or revenue.
• Manage and grow strategic customer relationships following implementation, identifying additional opportunities for service expansion.
• Maintain opportunity, pipeline, customer activity, and forecast information within Salesforce.
• Travel throughout the United States and Canada approximately 30-50% of the time, depending on active opportunities, customer needs, and business priorities.

Job description

Verifone is seeking an experienced Business Development Manager - Operational Services to drive growth across our services portfolio, including installation, break/fix, advanced exchange, configure-to-order, repair, logistics, and end-to-end lifecycle services.

The role will identify and win new business while expanding opportunities within existing accounts. The ideal candidate has a proven services sales track record and can translate customer challenges into scalable, commercial solutions.