Senior Business Applications Owner — Salesforce & AI

Mosaic.tech; Atlanta (GA); On-site; USD 101,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) savings plan

Employee stock purchase plan

11 Company observed holidays

PTO and leave program

Job summary

TriNet is seeking a Staff Business Application Owner to manage internal business applications, define roadmaps, and partner with engineering, design, and UX teams to deliver high-quality solutions. You will drive market analysis, prioritize initiatives, and influence senior leaders to align with corporate programs.

This role focuses on internal colleagues and requires leading end-to-end lifecycle from concept to launch, with emphasis on governance, KPI measurement, and ongoing optimization of

Qualifications

• Advanced experience in a dynamic business application management role.
• Advanced understanding of AI-powered process automation.
• Ability to connect with and influence colleagues at all levels.

Responsibilities

• Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce.
• Partner with stakeholders to prioritize initiatives and drive adoption of platform capabilities.
• Lead optimization of customer service processes using Service Cloud features and AI automation.
• Oversee platform performance, integrations, data quality, security, and compliance.

Skills

Leadership

Agile leadership

Stakeholder influence

Cross-functional teamwork

Data-driven decisions

Education

Bachelor's Degree preferred

Tools

Salesforce Service Cloud

Agentforce

Service Console

Job description

TriNet is seeking a Staff Business Application Owner to manage internal business applications, define roadmaps, and partner with engineering, design, and UX teams to deliver high-quality solutions. You will drive market analysis, prioritize initiatives, and influence senior leaders to align with corporate programs.

This role focuses on internal colleagues and requires leading end-to-end lifecycle from concept to launch, with emphasis on governance, KPI measurement, and ongoing optimization of