Staff Business Application Owner

Mosaic.tech; Atlanta (GA); On-site; USD 101,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) savings plan

Employee stock purchase plan

11 Company observed holidays

PTO and leave program

Job summary

TriNet is seeking a Staff Business Application Owner to manage internal business applications, define roadmaps, and partner with engineering, design, and UX teams to deliver high-quality solutions. You will drive market analysis, prioritize initiatives, and influence senior leaders to align with corporate programs.

This role focuses on internal colleagues and requires leading end-to-end lifecycle from concept to launch, with emphasis on governance, KPI measurement, and ongoing optimization of

Qualifications

• Advanced experience in a dynamic business application management role.
• Advanced understanding of AI-powered process automation.
• Ability to connect with and influence colleagues at all levels.

Responsibilities

• Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce.
• Partner with stakeholders to prioritize initiatives and drive adoption of platform capabilities.
• Lead optimization of customer service processes using Service Cloud features and AI automation.
• Oversee platform performance, integrations, data quality, security, and compliance.

Skills

Leadership

Agile leadership

Stakeholder influence

Cross-functional teamwork

Data-driven decisions

Education

Bachelor's Degree preferred

Tools

Salesforce Service Cloud

Agentforce

Service Console

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Business Relationship Management team serves as the bridge between the technology organization and TriNet business leaders. The Staff Business Application Owner is a core member of the BRM team. This position is responsible for managing TriNet's internal business applications, developing and executing business application strategies, overseeing development activities, and ensuring the successful launch and support of our business applications. This role is focused on the needs of our internal colleagues, creating and managing TriNet's business application roadmaps in partnership with business unit leaders. The position is responsible for delivering business applications in support of strategic corporate programs and business initiatives. This role serves as a strategic and analytical partner to TriNet's business unit leaders and contributes to the implementation of effective solutions and capabilities that address critical business challenges and improves business outcomes. The Staff Business Application Owner leads the end-to-end business application lifecycle, from conceptualization to launch. This position collaborates closely with cross-functional teams including engineering, design, and UX/UI to prioritize features, allocate resources, and ensure timely delivery of high-quality business applications. This role conducts market analysis and competitive research to identify market trends, opportunities, and threats. This position will manage multiple business applications, playing a critical role in driving the success of TriNet's business application suites. The Staff Business Application Owner also creates buy-in for the business application vision with end users and key stakeholders. This position is a confident leader who can guide cross-functional teams in the creation of complex business applications, partnering with Business Relationship Managers and Business Analysts to rally team members around a common vision. The Staff Business Application Owner is also skilled at scoping and prioritizing activities based on business and colleague impact. This role will engage with senior management, proactively influencing business application decisions that drive business process improvements.

Implementation And Ongoing Usage Experience With Salesforce Service Cloud, Including Agentforce For Service (Einstein AI), Service Cloud Voice, Case Management, Omni-channel, Knowledge Management, And Service Console

• Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce to align with business objectives and customer service goals
• Partner with business, operations, and technology stakeholders to prioritize initiatives, translate requirements into solutions, and drive adoption of platform capabilities
• Lead the optimization of customer service processes through Service Cloud features, AI-powered automation, and Agentforce experiences that improve agent productivity and customer satisfaction
• Oversee platform performance, integrations, data quality, security, and compliance, ensuring scalable and sustainable Salesforce solutions across the enterprise
• Measure business outcomes and continuously improve the platform by tracking KPIs, managing releases, evaluating emerging capabilities, and maximizing return on Salesforce investments

Essential Duties/Responsibilities % TIME

• Drive the execution of all processes in the business application lifecycle, including application and market research, vendor analysis, requirements and roadmap development, and application launch 10%
• Participate in business application development efforts, collaborating with Engineering, Design, UI/UX, and Business Analyst teams to ensure successful application deployments 10%
• Maintain and deliver a prioritized backlog for business applications based on roadmap priorities and any interdependencies 15%
• Keep internal colleague business needs top of mind while delivering to the application vision 10%
• Engage with business teams, gather feedback, and understand pain points to ensure business applications deliver exceptional value and help the organization achieve business objectives and goals 10%
• Effectively communicate business application updates, progress, and strategies to key stakeholders and senior management, ensuring alignment across the organization 10%
• Define key performance indicators (KPIs) and metrics to measure business application success and iterate on business application improvements based on data-driven insights 10%
• Ensure business application roadmaps consider the business objectives of business units throughout the organization, collaborating with senior management to design business application vision 10%
• Act as the business application evangelist with business unit leaders and scrum team members 5%
• Conduct market research and competitive analysis to gain insights into industry trends and competitive landscape, translating findings into actionable strategies 5%
• Conduct ROI analysis on potential business application investments to drive investment prioritizations 5%

Required For All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Education Details Required/ Preferred
• Bachelor's Degree preferred

Work Experience Details Required/Preferred

• Typically 8+ years required

Knowledge, Skills And Abilities

• Advanced experience in a dynamic business application management role with proven success in overseeing all elements of the business application development lifecycle
• Advanced understanding of AI-powered process automation
• Advanced ability to connect with, build trust, and influence colleagues at all levels of the organization
• Deep experience in an agile development environment, with an understanding of agile methodologies and business application management principles
• Demonstrated customer centric approach
• Meticulous focus on details to ensure smooth delivery of work
• High effectiveness in managing cross-functional teams
• Advanced communication, written, organizational and presentation skills
• Advanced ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities
• Advanced understanding of business application management methodologies, frameworks, and best practices
• Analytical mindset with the ability to leverage data to make informed business application decisions

The preferred location for this role is Atlanta, GA, and the salary range for this location is $100,800.00 to $189,000.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact [e-mail] to request such accommodation.