Senior Business Analyst – Transformation Office

QVC; West Chester (Chester County); Hybrid; USD 95,000 - 120,000; Full time

Job summary

QVC Group, Inc. in West Chester, PA is seeking a Transformation Office Program Manager to drive the weekly performance management cadence, maintain TPMS dashboards, and support financial tracking tied to value delivery and initiative execution.

You will work with senior leaders across the organization to advance transformation priorities and ensure timely, accurate reporting. This hybrid role requires onsite presence several days per month in West Chester, with residency in NJ, PA, or DE.

Qualifications

• 5+ years of overall work experience.
• 3+ years in project management, business analysis, or financial analysis.
• Experience with quantitative, financial, and performance data; translate into clear reporting.
• Experience supporting business systems, dashboards, reporting tools, or process workflows.
• Strong organizational skills and attention to detail; manage follow-ups and multiple priorities.
• Working knowledge of retail operations and performance drivers.
• Experience in retail, media, and/or consumer goods is a plus.

Responsibilities

• Support the weekly Transformation Office performance management cadence, including meeting preparation, agenda development, attendance coordination, notes capture, and follow-up tracking.
• Maintain TPMS dashboards, reporting, and related materials to provide timely, accurate visibility into initiative progress, value delivery, and milestone performance.
• Partner with initiative owners, milestone owners, and cross-functional stakeholders to monitor progress, follow up on open items, and help ensure commitments remain on track.
• Support operational finance activities, including financial tracking, actuals reporting, margin analysis, and value delivery analysis tied to transformation initiatives.
• Provide user training and ongoing support for TPMS, including onboarding new users, explaining processes, and helping teams navigate reporting and system requirements.
• Help prepare leadership-ready updates, summaries, and reporting for senior business leaders and other stakeholders.
• Identify data quality, reporting, or process issues and help drive resolution to improve the accuracy and effectiveness of transformation reporting and tracking.

Skills

Project management

Business analysis

Financial analysis

Data reporting

Stakeholder coordination

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Reporting to the Director of Transformation Office Program Management, you will help drive the weekly performance management cadence and support other Transformation Office activities. You will maintain the Transformation Performance Management System (TPMS) and related reporting to provide visibility into transformation performance. You will also support operational finance activities, including financial tracking and analysis tied to value delivery commitments and initiative execution.

You will work with leaders across the organization, including senior business leaders, sponsors, leads, initiative owners, and milestone owners.

Where You'll Work

This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: NJ, PA, DE. Relocation assistance is not available for this role.

What You'll Do

• Support the weekly Transformation Office performance management cadence, including meeting preparation, agenda development, attendance coordination, notes capture, and follow-up tracking.
• Maintain TPMS dashboards, reporting, and related materials to provide timely, accurate visibility into initiative progress, value delivery, and milestone performance.
• Partner with initiative owners, milestone owners, and cross-functional stakeholders to monitor progress, follow up on open items, and help ensure commitments remain on track.
• Support operational finance activities, including financial tracking, actuals reporting, margin analysis, and value delivery analysis tied to transformation initiatives.
• Provide user training and ongoing support for TPMS, including onboarding new users, explaining processes, and helping teams navigate reporting and system requirements.
• Help prepare leadership-ready updates, summaries, and reporting for senior business leaders and other stakeholders.
• Identify data quality, reporting, or process issues and help drive resolution to improve the accuracy and effectiveness of transformation reporting and tracking.

What You'll Bring

• 5+ years of overall work experience.
• 3+ years of experience in project management, business analysis, or financial analysis, ideally in a transformation or program environment.
• Demonstrated experience working with quantitative, financial, and performance data, with the ability to translate information into clear reporting and actionable insights.
• Experience supporting business systems, dashboards, reporting tools, or process workflows.
• Strong organizational skills and attention to detail, with the ability to manage follow-ups, track dependencies, and support multiple priorities.
• Working knowledge of retail business operations and performance drivers.
• Experience in retail, media, and/or consumer goods is a plus.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.