Senior Business Analyst - Public Sector Modernization

Comtech Global, Inc; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Sr. Business Analyst to support a major modernization initiative of the CAI application, essential for processing public utility complaints.

The role involves requirements gathering, process analysis, system design, and testing, with emphasis on compliance with security, data privacy, accessibility standards, and regulatory policies.

Qualifications

• Senior-level business analysis experience in large-scale projects.
• Proven ability to gather and document requirements.
• Experience improving business processes and identifying enhancements.
• Ability to translate requirements into user stories and acceptance criteria.
• Experience performing functional testing and UAT.

Responsibilities

• Gather, analyze, and document existing business and system requirements.
• Ensure critical existing functionalities are captured and migrated.
• Collaborate with business SMEs to identify process improvements and system enhancements.
• Translate business requirements into clear user stories and acceptance criteria.
• Work with Product Managers, Product Owners, Developers, and Data Modelers.
• Prioritize requirements and map to legislative/policy requirements.
• Perform functional, system, and user acceptance testing (UAT).
• Identify risks, dependencies, and project impediments.
• Support change management, user adoption, and training activities.
• Ensure compliance with security, data privacy, accessibility (WCAG), and Commonwealth standards.

Skills

Senior BA experience

Requirements gathering

Business process analysis

User stories & criteria

Functional testing & UAT

Job description

Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Sr. Business Analyst to support a major modernization initiative of the CAI application, essential for processing public utility complaints.

The role involves requirements gathering, process analysis, system design, and testing, with emphasis on compliance with security, data privacy, accessibility standards, and regulatory policies.