Senior Business Analyst, Operations PMO

Massachusetts Mutual Life Insurance Co.; Springfield (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

MassMutual is seeking an experienced Business Analyst to join the Operations Project Management Office (OPMO). You will consolidate business requirements, coordinate readiness initiatives, and collaborate with technology teams, suppliers, and procurement across the enterprise.

The role emphasizes leading analysis, influencing decisions, and mentoring junior analysts. You will shape scope, document specifications, and drive improvements in operations, delivering outcomes aligned with company

Qualifications

• High School Diploma is required.
• 5+ years of related business analysis experience.
• 2+ years of experience negotiating and influencing requirements direction.
• 2+ years of experience developing business process models, process outlines, or procedures, and job aids that prepare the business for successful execution.
• 1+ years of experience planning and managing requirement activities for medium- to large-scale projects.

Responsibilities

• Define business and systems scope, objectives, and requirements by aligning user needs with applicable industry standards.
• Design and refine procedures that solve complex problems while accounting for system limitations, operating timelines, and desired outcomes.
• Analyze business and user needs, document requirements, and translate findings into clear business and system specifications.
• Coach and advise less-experienced Business Analysts to strengthen team capability and execution.
• Operate at a senior technical level across key phases of business and systems analysis, evaluating technology implications for current and future business needs.
• Drive escalation analysis and resolution for complex business and system issues.
• Communicate difficult decisions clearly, accurately, and in a timely manner to internal and external stakeholders.
• Develop recommendations through critical analysis, sound judgment, and risk-informed decision-making.
• Lead initiatives that advance business strategy and improve operational processes.
• Identify process and procedure gaps and recommend practical improvements.
• Build strong networks with internal resources, business partners, and vendor partners across the organization.
• Facilitate and organize stakeholder meetings that drive alignment, decision-making, and follow-through.

Skills

Business analysis

Requirements negotiation

Process modeling

Project planning

Stakeholder management

Education

High School Diploma

Job description

MassMutual is seeking an experienced Business Analyst to join the Operations Project Management Office (OPMO). You will consolidate business requirements, coordinate readiness initiatives, and collaborate with technology teams, suppliers, and procurement across the enterprise.

The role emphasizes leading analysis, influencing decisions, and mentoring junior analysts. You will shape scope, document specifications, and drive improvements in operations, delivering outcomes aligned with company