Senior Business Analyst - Digital Channels (Remote)

Jobs via Dice; Raleigh (NC); Remote; USD 101,000 - 135,000; Full time

Job summary

A leading company in Software Development is seeking a Senior Business Analyst for a remote role to enhance their digital channels. The successful candidate will gather requirements, collaborate with teams, and ensure the delivery of a client portal that meets business goals and client needs. This full-time position offers a competitive salary and is ideal for those with strong analytical and collaborative skills.

Qualifications

• 6 years of experience in analytics, modeling, or reporting.
• 10 years of relevant experience if no degree.
• Experience with Treasury Management applications is a plus.

Responsibilities

• Gather, analyze, and document business requirements for the digital platform.
• Define user stories and functional specifications.
• Collaborate with IT teams to ensure technical feasibility.

Skills

Analytical skills

Collaboration

Problem-solving

Communication

Education

Bachelor's Degree

High School Diploma/GED

Job description

Senior Business Analyst - Digital Channels (Remote)

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Overview
This is a remote role that may be hired in several markets across the United States.

First Citizens Bank is seeking a strategic and results-driven Senior Product Owner to help drive the continued evolution of our digital channels—including web, mobile, and other client-facing platforms—with a focus on developing a corporate client portal. This portal is a critical platform for delivering secure, streamlined, and value-added services to our business clients. The role involves executing the digital roadmap, ensuring alignment with client needs, regulatory standards, and business goals.

As a senior member of the digital product team, you will translate strategic objectives into actionable requirements, collaborate with cross-functional teams, and deliver digital experiences that boost client engagement and satisfaction. You will work closely with stakeholders, support, and operations teams to maintain the portal’s reliability and relevance.

Responsibilities

• Gather, analyze, and document business requirements for the client-facing digital platform by collaborating with stakeholders across departments.
• Define and refine user stories, use cases, process flows, and functional specifications.
• Work with UX/UI designers and developers to translate business needs into user-friendly applications.
• Identify gaps, pain points, and opportunities for process improvement.
• Collaborate with IT teams to ensure technical feasibility and alignment.
• Support UAT and deployment, validating requirements and addressing gaps.
• Act as a liaison between business stakeholders and technical teams to ensure clear communication.
• Maintain and update business requirement documents as the platform evolves.

Qualifications

Bachelor's Degree with 6 years of experience in analytics, modeling, or reporting OR High School Diploma/GED with 10 years of relevant experience.

Preferred Qualifications

• Experience with Treasury Management applications (ACH, wires, reporting) is a plus.
• Strong understanding of systems applications.
• Experience building system portals.
• Experience working in Agile environments.
• Ability to support production teams during go-live.

This position offers a salary range of $101,000 to $135,000, based on skills, experience, and location. Total compensation may include bonuses, benefits, and incentives.

The role is full-time, mid-senior level, and in the industries of Software Development and IT.