Senior Business Analyst/ Customer Support Specialist

TEKsystems; Texas; Hybrid; USD 103,000 - 138,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid time off

Job summary

TEKsystems is seeking a Customer Service Operations Specialist in Austin, TX for a contract role. You will support customer fulfillment, manage orders, and drive operational excellence across a fast-paced semiconductor environment.

You will lead ERP/SAP transformations, coordinate with Finance, Supply Chain, and Manufacturing, and contribute to continuous improvement initiatives while maintaining high customer satisfaction.

Qualifications

• Experience leading ERP transformation and SAP S/4HANA migrations.
• Global process standardization across multiple regions.
• Enterprise systems integration with stakeholder management.

Responsibilities

• Serve as primary contact for customers on order fulfillment and inquiries.
• Coordinate with internal teams to ensure timely delivery and issue resolution.
• Investigate billing discrepancies and support cash management KPIs.
• Monitor inventory and drive optimization to meet fulfillment goals.
• Participate in process improvements and cross-functional projects.
• Collaborate with Finance, Supply Chain, Sales and Manufacturing teams.

Skills

ERP Transformation & SAP S/4HANA

Global Process Standardization

Leadership & Enterprise Systems

Business analysis

Customer support

ERP system

SAP S/4HANA

Oracle ERP

Job description

Description

• Seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes.
• This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes.
• The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to leadership.
• This role requires both strategic vision and hands‑on execution to support critical transformation programs across a fast‑paced semiconductor environment.

Top Skills' Details

1. ERP Transformation & SAP S/4HANA Leadership

• Leading enterprise ERP modernization initiatives.
• SAP S/4HANA implementation and transformation experience.
• Oracle ERP to SAP migration expertise.
• Business process harmonization and enterprise architecture alignment.
• Data governance and master data strategy.

2. Global Business Process Standardization

• Order-to-Cash (OTC) process optimization.
• Cross-functional process design and deployment.
• Multi-region implementation experience (Americas, Europe, Asia).
• Continuous improvement methodologies.
• Manufacturing and semiconductor business operations expertise.

3. Leadership & Enterprise Systems Integration

• Leading business analyst and functional teams.
• Plant Maintenance (PM) and manufacturing systems integration.
• ERP integrations supporting procurement, materials planning, and maintenance operations.
• Stakeholder management and executive communication.
• Talent development, mentoring, and change management.

Skills

business analysis, customer support, erp system, sap s 4 hana, oracle

Additional Skills & Qualifications

Customer Support & Order Management

• Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
• Create, manage, and maintain customer orders and quotations with a high degree of accuracy.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Provide proactive communication regarding order status, changes, and customer concerns.

Billing & Financial Operations

• Investigate and resolve billing discrepancies and transactional issues.
• Ensure accurate processing of debits, credits, and order adjustments.
• Partner with Finance teams to support cash management objectives and operational KPIs.
• Monitor account activity and follow established processes to support revenue recognition and collections activities.

Inventory & Operational Management

• Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues.
• Analyze operational data and trends to identify issues and recommend corrective actions.
• Support inventory optimization and fulfillment performance objectives.
• Anticipate operational challenges and work collaboratively to implement preventive solutions.

Process Improvement & Operational Excellence

• Participate in process improvement initiatives that enhance customer experience and operational efficiency.
• Apply analytical skills to identify root causes and recommend sustainable solutions.
• Support the implementation of new tools, systems, and operational procedures.
• Contribute to continuous improvement projects across the business.

Cross-Functional Collaboration

• Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
• Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution.
• Support global and cross-functional projects as assigned.

Safety & Compliance

• Perform all activities in a safe and responsible manner.
• Support Environmental, Health, Safety, and Security

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $75.00 - $100.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.