Senior Business Analyst — BPM Trainer / eLearning (Remote)

Gainwell Technologies; Northern (KY); Hybrid; USD 87,000 - 124,000; Full time

Job summary

Gainwell Technologies is seeking an Advisor Business Analyst - BPM Trainer / eLearning to lead analyses that align IT solutions with client goals. You will mentor staff, validate requirements, and drive solution delivery across multiple accounts.

The role emphasizes training development, process modeling, and collaboration with clients and training teams. Remote options available for Contiguous US locations; travel may be required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 9+ years of business analysis experience.
• Experience analyzing and designing business processes and workflows.
• Strong understanding of CMS, MITA concepts, and healthcare operations, particularly in Medicaid environments.
• Expertise in relational database concepts and system integration methodologies.
• Proficiency in training methodologies, including Learning Management Systems and eLearning content development.

Responsibilities

• Leads the planning, design, and recommendation of business processes to improve and support key business areas.
• Facilitates in-depth analysis and documentation of client business requirements and processes, including constructing detailed business process models and workflows.
• Takes ownership of requirement and design documentation, ensuring alignment with project objectives and stakeholder expectations.
• Leads and facilitates client meetings to validate requirements, identify gaps, and propose actionable solutions.
• Oversees and coordinates business analyst tasks across multiple information technology projects, mentoring junior team members.
• Develops comprehensive time estimates for project-related activities, including training development and business process modeling.
• Designs and implements methods to evaluate how business goals align with organizational needs and project objectives.
• Provides leadership, mentoring, and work guidance to less experienced business analysts.
• Publishes business process models to centralized Knowledge Exchange (KE) repositories and oversees documentation standards.
• Collaborates with clients, contractors, and site training managers to assess training needs, audience segmentation, and delivery schedules.
• Coordinates and supports provider and operational staff training, utilizing train-the-trainer or direct delivery methods as needed.
• Manages training material development, including eLearning videos, job aids, and desk-level procedures, to support go-live and operational readiness.

Skills

Business analysis

Process modeling

CMS concepts

MITA concepts

Healthcare operations

Relational databases

Training methodologies

LMS content development

HL7 interoperability

Immunization IIS

Education

Bachelor’s Degree or equivalent

Job description

Gainwell Technologies is seeking an Advisor Business Analyst - BPM Trainer / eLearning to lead analyses that align IT solutions with client goals. You will mentor staff, validate requirements, and drive solution delivery across multiple accounts.

The role emphasizes training development, process modeling, and collaboration with clients and training teams. Remote options available for Contiguous US locations; travel may be required.