Senior Business Analyst and FOIA Systems Analyst

i-Connect LC; Washington (District of Columbia); On-site; USD 62,000 - 76,000; Full time

Job summary

EEOC seeks a Senior Business Analyst and FOIA Systems Analyst to bridge business needs with IT solutions in Washington, DC. You will lead requirements sessions, model business processes, and analyze FOIA case-management workflows to improve efficiency and compliance.

Responsibilities include coordinating testing, facilitating stakeholder reviews, and supporting system modernization with cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor's degree or 8+ years of relevant experience.
• Proven experience in requirements elicitation and management.
• Strong ability to translate business needs into functional specs.

Responsibilities

• Lead requirements elicitation, workshops, and interviews to define business needs.
• Create process models, use cases, and acceptance criteria with traceability.
• Collaborate across IT and business to implement solutions and ensure testing readiness.
• Support FOIA system analysis, reporting, and data management workflows.
• Coordinate testing, defect tracking, and post-implementation review.

Skills

Requirements elicitation

Process modeling

Workflow analysis

Stakeholder engagement

Documentation

Presentation

Agile / SDLC

Education

Bachelor's degree or higher in Business/IS/Management

Tools

Microsoft Visio

SharePoint

Power Apps

Power Automate

Azure DevOps

Jira

Confluence

Job description

Overview Join our dynamic team as a Senior Business Analyst and FOIA (Freedom of Information Act) Systems Analyst, where you'll play a pivotal role in bridging business needs with cutting-edge technology solutions. This energetic position offers the opportunity to lead complex system analysis, drive enterprise-wide solutions, and support FOIA compliance initiatives. You'll collaborate across departments to optimize systems, enhance data management, and ensure seamless integration of diverse IT infrastructures. If you're passionate about leveraging your technical expertise to solve challenging problems and improve organizational efficiency, this role is your next exciting step!

Business Analysis and Requirements Management

Plan and facilitate stakeholder interviews, requirements workshops, discovery sessions, and fact-finding activities. Elicit, analyze, document, validate, prioritize, and manage business and system requirements. Distinguish mandatory business requirements from desired features, enhancements, and stakeholder preferences. Translate business needs into functional requirements, business rules, use cases, process models, workflows, user stories, and measurable acceptance criteria. Establish and maintain requirements traceability from the original business need through design, development, testing, implementation, and acceptance. Review proposed requirements and solutions to verify alignment with business objectives and expected outcomes. Identify incomplete, conflicting, ambiguous, or untestable requirements and coordinate their resolution. Facilitate communication and agreement among business stakeholders, developers, system administrators, security personnel, project managers, and agency leadership. Explain technical concepts to nontechnical stakeholders using clear, understandable language. Prepare executive briefings, decision papers, recommendations, meeting summaries, and status reports.

Business Process Analysis

Document current-state and future-state business processes. Develop workflow diagrams, business-process models, process flows, use cases, system-context diagrams, and related analytical artifacts. Use Microsoft Visio or comparable modeling tools to document business and system processes. Evaluate existing processes for effectiveness, efficiency, risk, customer experience, and alignment with organizational objectives. Identify process gaps, bottlenecks, redundancies, manual activities, duplicate functionality, and unnecessary handoffs. Recommend improvements involving workflow simplification, automation, modernization, shared services, system integration, and improved customer service. Analyse cross-functional and interdepartmental dependencies and incorporate them into requirements and implementation planning. Define measurable outcomes and performance indicators for proposed process improvements. Support business-process redesign, implementation planning, organizational readiness, and post-implementation assessment.

Enterprise Application Analysis

Analyze current business applications, system capabilities, interfaces, data flows, users, and operational dependencies. Maintain an inventory and assessment of agency applications, capabilities, dependencies, limitations, and anticipated business needs. Evaluate whether existing applications support current business objectives and statutory responsibilities. Identify opportunities to consolidate applications, reduce duplicate capabilities, eliminate manual processing, and improve interoperability. Support application modernization, configuration, testing, maintenance, enhancement, and implementation activities. Collaborate with technical teams to assess solution feasibility, constraints, dependencies, security requirements, and implementation risks. Support system development lifecycle and Agile delivery activities, including backlog refinement, sprint planning, demonstrations, testing, and acceptance. Participate in solution reviews and verify that completed capabilities satisfy approved requirements.

FOIA Systems Analysis

Serve as the functional liaison among EEOC FOIA program personnel, business stakeholders, records-management personnel, and information-technology teams. Analyze FOIA intake, review, assignment, search, processing, redaction, approval, correspondence, release, appeal, reporting, and records-management workflows. Assess FOIA case-management systems and related applications for operational effectiveness, statutory support, data quality, usability, accessibility, and reporting capability. Identify opportunities to improve FOIA processing efficiency, transparency, customer communications, reporting, automation, and records management. Develop business and functional requirements for FOIA system configuration, enhancement, maintenance, integration, or modernization. Support implementation, configuration, testing, deployment, and continuous improvement of FOIA case-management systems. Analyze interfaces and dependencies among FOIA systems, document repositories, correspondence tools, reporting platforms, identity services, and other agency applications. Support development of FOIA reports, dashboards, workload measures, processing metrics, and management information. Validate that proposed FOIA technology solutions support applicable statutory, privacy, security, accessibility, and records-management requirements. Prepare user documentation, process guidance, training materials, and knowledge articles. Assist FOIA users during testing, deployment, process changes, and system transition.

Testing and Implementation Support

Develop test scenarios, test cases, expected results, acceptance criteria, and requirements traceability. Coordinate business and user-acceptance testing. Record, classify, and track defects, requirements questions, decisions, and corrective actions. Verify that defects and requirements gaps are resolved before acceptance. Support implementation planning, stakeholder communications, training, data validation, and operational transition. Conduct post-implementation reviews and document outcomes, lessons learned, and improvement opportunities. Maintain complete, accurate, and current analytical records in Government-approved repositories.

Required Qualifications

Candidates must satisfy one of the following education and experience alternatives: Bachelor's degree in Business Administration, Information Systems, Management, or a related field; or At least eight years of relevant professional experience in lieu of a degree. Candidates must also possess: A current professional Business Analysis certification. Demonstrated experience in business-process analysis, requirements management, process improvement, and stakeholder engagement. Experience eliciting, documenting, validating, and managing business and system requirements. Experience developing business-process models, workflow diagrams, use cases, process flows, functional requirements, and acceptance criteria. Experience facilitating interviews, workshops, requirements sessions, and stakeholder reviews. Experience translating business needs into requirements that technical teams can implement and test. Experience analyzing enterprise applications, organizational capabilities, system dependencies, and business processes. Experience supporting system testing, user-acceptance testing, implementation, or modernization. Strong written and verbal communication skills. Strong analytical, facilitation, presentation, organization, and problem-solving skills. Ability to work with technical and nontechnical stakeholders at multiple organizational levels. Ability to prepare clear, accurate, and complete reports and analytical documentation. Ability to work full time onsite at EEOC Headquarters in Washington DC. Ability to satisfy EEOC background-investigation and system-access requirements.

Acceptable Business Analysis Certifications

The candidate must possess a current professional Business Analysis certification. Relevant certifications may include: Certified Business Analysis Professional Certification of Capability in Business Analysis Entry Certificate in Business Analysis when supported by sufficient senior-level experience PMI Professional in Business Analysis Certified Business Analyst Professional. Another recognized and current business-analysis certification. Certification status and expiration date must be clearly identified on the candidate's resume.

Preferred Qualifications

Eight or more years of progressively responsible business-analysis experience. Experience supporting a Federal agency or similarly regulated organization. Experience working as a Senior Business Analyst, Business Systems Analyst, or Functional Analyst on enterprise information-technology programs. Experience supporting FOIA programs, FOIA case-management systems, public-records systems, legal case-management systems, or comparable regulatory workflows. Knowledge of the Freedom of Information Act and associated intake, processing, review, redaction, release, appeal, reporting, and records-management activities. Experience with FOIA platforms such as FOIAXpress, GovQA, SecureRelease, Relativity, or comparable case-management technology. Experience with Microsoft Visio, SharePoint, Microsoft 365, Power Apps, Power Automate, Azure DevOps, Jira, Confluence, or comparable tools. Experience using BPMN, UML, Lean, Agile, Scrum, or comparable analysis and process-improvement methods. Knowledge of system development lifecycle practices and requirements traceability. Familiarity with Federal privacy, information security, records management, and Section 508 accessibility requirements. Experience developing management reports, dashboards, workload measures, and performance indicators. Experience supporting organizational change, stakeholder communications, training, and technology adoption. Experience briefing executives and facilitating decisions among stakeholders with competing priorities.

Desired Technical and Analytical Skills

Requirements elicitation and management. Business-process modeling. Current-state and future-state analysis. Gap analysis. Use-case development. User-story and acceptance-criteria development. Requirements traceability. Stakeholder analysis and facilitation. Application and capability assessment. Workflow automation analysis. Data and system dependency analysis. User-acceptance testing. Process improvement. FOIA case-management systems. Records-management processes. Reporting and dashboard requirements. Microsoft Visio. Microsoft Office and Microsoft 365. SharePoint. Power Apps and Power Automate. Azure DevOps or Jira. Agile and SDLC practices.

Pay

Pay: $45.00 - $55.00 per hour. Work Location: In person.