Senior Business Analyst

Storage.ae; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Storage.ae seeks a skilled Business Analyst to map and optimize operational workflows across Sales, Customer Service, Warehouse, Movers, and Accounting, delivering data-driven insights.

You will design dashboards with Excel, Power BI, or Tableau, drive automation with n8n, Zapier, or Make, and translate business needs into clear technical specifications.

Strong communication and cross-functional collaboration will accelerate digital transformation, reduce costs, and improve KPI performance.

Qualifications

• 4+ years in business analysis, operations analytics, or process improvement.
• Advanced proficiency with Excel, Power BI, or Tableau.
• Strong experience with process mapping and workflow analysis.
• Experience with workflow automation platforms like n8n, Zapier, or Make.
• Strong understanding of KPIs and performance measurement.
• Excellent English communication and presentation skills.
• Ability to independently take a business problem from identification to implementation.

Responsibilities

• Analyze, map, and audit operational workflows across Sales, Customer Service, Warehouse, Movers, and Accounting.
• Develop dashboards and reports covering key metrics such as conversion rates and occupancy.
• Design and implement improved processes to increase efficiency and reduce costs.
• Identify opportunities to automate manual processes using tools like n8n, Zapier, or Make.
• Translate operational requirements into clear system and technical specifications.
• Conduct research and analysis to support business and operational decisions.
• Create and maintain clear documentation of business processes, requirements, and SOPs.
• Present findings and recommendations to senior leadership.

Skills

Data analysis

Visualization tools

Process mapping

Workflow analysis

Automation platforms

KPIs

Communication

Independence

Education

Bachelor's degree in Engineering, Business, or Computer Science

Tools

CRM

ERP

Jira

Job description

Responsibilities

• Analyze, map, and audit operational workflows across Sales, Customer Service, Warehouse, Movers, and Accounting
• Develop and maintain dashboards and reports covering key metrics such as conversion rates and occupancy
• Design and implement improved processes to increase efficiency and reduce costs
• Identify opportunities to automate manual processes using tools like n8n, Zapier, or Make
• Translate operational requirements into clear system and technical specifications
• Conduct research and analysis to support business and operational decisions
• Create and maintain clear documentation of business processes, requirements, and SOPs
• Present findings and recommendations to senior leadership

Requirements

• 4+ years of experience in business analysis, operations analytics, or process improvement
• Advanced proficiency with data analysis and visualization tools such as Excel, Power BI, or Tableau
• Strong experience with process mapping and workflow analysis
• Experience with workflow automation platforms such as n8n, Zapier, or Make
• Strong understanding of KPIs and performance measurement
• Excellent communication and presentation skills in English
• Ability to independently take a business problem from identification to implementation

Preferred Qualifications

• Bachelor's degree in Engineering, Business, or Computer Science
• Experience in storage, logistics, supply chain, or warehousing
• Experience with CRM, ERP, Jira, or other business management platforms
• Understanding of AI/ML, LLMs, and AI-powered automation
• Experience leading large-scale digital transformation projects

About the Company

Storage.ae is a company focused on operational efficiency and business intelligence through data-driven decision making and automation.