Brooklyn Onsite: Senior Business Analyst, NG911

Cloud and Things; New York (NY); On-site; USD 110,000 - 131,000; Full time

Benefits offered by this job

Impact on public sector IT

Professional development in Agile

Collaborative team environment

Job summary

Cloud and Things is seeking a Senior Business Analyst to support a NYS client in Brooklyn, onsite. The role focuses on requirements analysis, documentation, and validation across public safety agencies, technology teams, and vendors.

You will lead workshops, translate operational needs into detailed requirements, maintain traceability, and support testing activities across NG911 integrations. 1-year duration with potential extension.

Qualifications

• Experience eliciting requirements via interviews, workshops, surveys, brainstorming, and use-case techniques.
• Experience participating in solution testing and validation against approved requirements and acceptance criteria.
• Clear requirements documentation, use cases, user stories, and business process diagrams.
• Proficiency with Microsoft Excel or comparable data analysis tools.
• Experience with Jira and Confluence for requirements management; Visio for diagrams.

Responsibilities

• Lead requirements elicitation, analysis, documentation, review, validation, and change management across NG911 systems and integrations.
• Facilitate workshops and requirements walkthroughs with NYPD, FDNY, EMS, and vendor partners.
• Translate public safety needs into detailed requirements and vendor specs.
• Maintain RTM linking requirements to test cases and defects.
• Document as-is and to-be emergency workflows including text-to-911 and GIS routing.
• Identify process improvements and support SOP updates for NG911 workflows.
• Coordinate cross-agency and multi-vendor integration dependencies and decisions.
• Support SIT, SAT, and UAT; review acceptance criteria and test coverage.
• Participate in defect triage, TRR, GO/No-GO, and production validation.
• Collaborate with business, QA, technical, and vendor teams to meet program objectives.

Skills

Requirements elicitation

Stakeholder collaboration

Process documentation

Data analysis with Excel

Jira & Confluence

Visio diagrams

Multi-stakeholder coordination

Testing and validation

Workshop facilitation

SOP development

Tools

Jira

Confluence

Visio

Job description

Cloud and Things is seeking a Senior Business Analyst to support a NYS client in Brooklyn, onsite. The role focuses on requirements analysis, documentation, and validation across public safety agencies, technology teams, and vendors.

You will lead workshops, translate operational needs into detailed requirements, maintain traceability, and support testing activities across NG911 integrations. 1-year duration with potential extension.