Senior Business Analyst

Aequor; Morristown (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in IT services is seeking a Business Analyst III to manage digital delivery applications and ensure compliance with quality standards. This remote role involves overseeing service operations, driving continuous improvement, and engaging with stakeholders. Candidates should have over 6 years of experience in digital service delivery, strong communication skills, and knowledge of compliance standards.

Qualifications

• Proven experience in digital service delivery or IT service management.
• Strong knowledge of compliance, data privacy, and cybersecurity standards.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee end-to-end delivery and management of digital services.
• Drive operational excellence and implement continuous improvement initiatives.
• Ensure all services meet compliance and regulatory requirements.

Skills

Digital service delivery

Compliance

Data privacy

Cybersecurity standards

Communication

Stakeholder management

SLA management

Incident management

Change management

Application lifecycle processes

Job description

23 hours ago Be among the first 25 applicants

Direct message the job poster from Aequor

Sr US Recruiter at Aequor Information Technologies Pvt. Ltd

Job Title: Business Analyst III

Location: Morristown, NJ 07960 (Remote)

Duration: Contract till Dec 2025 with possibility to extend

Remote Position

Shift: 1st Work Schedule: M-F 8-5 EST

We are seeking a Digital Delivery Business Analyst to lead the ownership, management, and continuous improvement of digital delivery applications and connected systems. The role ensures seamless service operations aligned with compliance, quality, and cyber standards across Commercial Operations applications, primarily supporting North America.

Key Responsibilities:

• Oversee end-to-end delivery and management of digital services.
• Drive operational excellence and implement continuous improvement initiatives by monitoring usage, quality, and performance metrics.
• Ensure all services meet compliance, regulatory, data privacy, and cybersecurity requirements.
• Manage application lifecycle including mobile platforms, and coordinate support transitions to POD teams.

Incident & Problem Management:

• Establish incident logging procedures and severity classifications, assigning issues for timely resolution.
• Perform root cause analyses for recurring problems and coordinate preventive actions to enhance system reliability.
• Communicate status updates and workarounds effectively to stakeholders.

Maintenance & Performance Monitoring:

• Monitor system performance and key metrics such as uptime, response time, and incident resolution rates.

Client Engagement & Reporting:

• Provide regular performance reports and updates to stakeholders.
• Gather and act on client feedback to continuously improve service delivery.
• Review and optimize support processes regularly.
• Deliver end-user content to reduce support incidents and promote best practices.

Qualifications:

• Proven experience in digital service delivery or IT service management.
• Strong knowledge of compliance, data privacy, and cybersecurity standards.
• Excellent communication and stakeholder management skills.
• Experience with SLA management, incident/problem/change management, and application lifecycle processes.
• Ability to work collaboratively across teams and drive continuous improvement.

Years of Experience: 6+ years

We look forward to hearing from you!

Aequor Technologies LLC

377 Hoes Lane, Suite 300

Piscataway, NJ 08854

732-307-0556

[e-mail]

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Pharmaceutical Manufacturing and IT Services and IT Consulting