Senior Business Analyst

Coaction Specialty Insurance; Morristown (NJ); Hybrid; USD 104,000 - 135,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Retirement plan

Job summary

Coaction Specialty Insurance seeks a Senior Business Analyst, Underwriting Solutions, to bridge business and technology across underwriting platforms. You will elicit requirements, craft user stories, and guide end-to-end delivery from design to UAT for multiple lines of business.

You will collaborate with underwriting, product, and delivery teams and drive process improvements while leveraging AI tools to accelerate requirements and ensure high-quality deliverables.

Qualifications

• Bachelor’s degree in business, IT, or related field; insurance designations are a plus.
• 10+ years as a Business Analyst in the insurance industry (commercial lines preferred).
• Familiar with policy lifecycle, claims, billing and underwriting concepts.

Responsibilities

• Elicit, document, and validate scope, processes, and requirements with stakeholders.
• Produce user stories and functional/non-functional requirements with traceability.
• Lead requirements gathering for policy, claims, billing and underwriting projects.
• Analyze current insurance processes and identify efficiency improvements.
• Collaborate with product, underwriting, and tech teams to define solutions.
• Ensure alignment with business objectives and QA/UAT readiness.
• Leverage AI tools to accelerate requirement development and documentation.

Skills

Requirements elicitation

Traceability

Stakeholder management

Jira

Data analysis

Underwriting knowledge

Agile

Communication

Team collaboration

AI tools usage

Education

Bachelor’s degree in business/IT/related field

CPCU/AINS or similar designation (plus)

Tools

Duck Creek

Jira

Microsoft Copilot

Job description

Senior Business Analyst, Underwriting Solutions

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients. At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Work Arrangement

Hybrid – Morristown, NJ

Department

Information Technology

Role Overview

The Senior Business Analyst, Underwriting Solutions leads business analysis efforts to support the design, delivery, and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology, this role partners with underwriting, product, and delivery teams to elicit, analyze, and translate requirements into scalable system solutions, while supporting end-to-end delivery including design, development, testing, and production support. The role also drives process improvements, ensures high-quality and traceable deliverables, and leverages modern tools, including AI solutions such as Microsoft Copilot, to accelerate requirement development and enhance delivery efficiency.

Responsibilities

• Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
• Produce high-quality deliverables, including user stories and functional and non-functional requirements.
• Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
• Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
• Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
• Work closely with development teams to ensure solutions align with business requirements.
• Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
• Ensure traceability of requirements and user stories throughout the entire change lifecycle.
• Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
• Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
• Implement continuous improvements to evolve how we approach Business Analysis and Design.
• Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle, including drafting documentation, summarizing stakeholder inputs, performing impact analysis, and ensuring high-quality, consistent BA deliverables.

Qualifications

• Bachelor’s degree in business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus.
• 10+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial specialty lines preferred).
• Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting.
• Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
• Familiarity with insurance software solutions, with Duck Creek preferred.
• Strong facilitation skills for reaching consensus on scope, design, and implementation decisions.
• Knowledge of Jira and data analysis.
• Proficiency with business analysis tools, techniques, and methodologies in various delivery frameworks, including Agile.
• Strong relationship-building skills across diverse teams and stakeholders.
• Outstanding verbal and written communication skills, with the ability to explain complex insurance concepts to non-technical audiences.
• Demonstrated ability to influence scope and design, ensuring alignment with strategic objectives.
• Passion for driving change and delivering value.

Salary

This is not a fully remote position. Applicants must sit in our Morristown, NJ office on our hybrid work schedule. Salary range specific to for this role : $104,000-$135,000 + discretionary incentive bonus + benefits depends on various factors including, without limitation, individual and organizational performance. The offered rate of compensation will be based on individual education, experience, and qualifications.

In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

If your application is selected, you will receive an email directly from the Coaction Recruiting Team at [e-mail] asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.

Coaction Specialty Insurance Group (Coaction) is a privately‑owned, specialty property and casualty (P&C) insurance company headquartered in Morristown, New Jersey, with additional offices in Glendale, California, and New York City. Founded in 2009 as ProSight, the company completed a go‑private transaction with investment management firm, TowerBrook Capital Partners (TowerBrook), and private‑equity firm, Further Global Capital Management (Further Global), in August of 2021. Today, Coaction is a full specialty underwriter across five major product verticals: property, casualty, entertainment, executive liability, and multi‑line. Through these verticals, Coaction provides a range of coverages to customers across the U.S. via both open brokerage and delegated underwriting authority platforms. Coaction’s authentic, collaborative, and results‑oriented culture is reflected in the focused approach the company takes to fulfilling the needs of each individual customer by combining product, analytics, and underwriting capabilities with strong industry knowledge and partnerships to develop real‑world solutions. Through data‑driven insights and collaboration with partners, the company coacts with customers and partners to rationally manage risk so businesses and communities can build a more ambitious, confident, and sustainable future.