Senior Business Analyst

Executive Office of Technology Services and Security; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Job summary

Executive Office of Technology Services and Security (EOTSS) in Boston, MA is seeking a Senior Business Analyst to support the HR/CMS PeopleSoft HCM suite. The role requires strong functional and technical expertise in HR and payroll processes, data analysis, interfaces, and testing.

The Senior Business Analyst will partner with business stakeholders, developers, and implementation partners to translate complex HR requirements into scalable, compliant solutions across the enterprise.

Qualifications

• Five+ years as a Business Analyst in enterprise applications, including requirements analysis, functional design, and application testing.
• Strong functional knowledge of PeopleSoft HCM (HR/CMS), including Core HR, payroll operations, system configuration, business processes, and production support.
• Experience supporting PeopleSoft environments, including configuration changes, interfaces, integrations, reporting, release activities, and troubleshooting.
• Proficiency in SQL for data analysis, validation, reconciliation, and troubleshooting, with working knowledge of PeopleSoft Data Mover and its use in data migration and system support activities.
• Experience supporting enterprise HR and payroll processes, including payroll processing, data reconciliation, exception handling, and end-to-end business process validation.
• Demonstrated experience gathering and translating business requirements into functional specifications, process flows, and test scenarios.
• Experience developing and executing test plans and scripts, coordinating user acceptance testing, tracking defects, and validating system changes.
• Strong analytical and problem-solving skills, with the ability to investigate functional and technical issues and coordinate resolution across teams.
• Knowledge of SDLC methodologies, including Agile, Waterfall, or hybrid approaches.
• Strong stakeholder management, facilitation, and communication skills, with the ability to collaborate effectively with business and technical teams.
• Ability to develop clear functional documentation, training materials, and presentations for technical and nontechnical audiences.
• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, and SharePoint.

Responsibilities

• Apply functional and technical knowledge of PeopleSoft HCM, including Core HR, Payroll, system configuration, and business processes, to support application operations and enhancements.
• Gather, analyze, and document business and functional requirements; perform business process and fit-gap analysis; and develop functional specifications, process flows, and configuration requirements.
• Collaborate with business stakeholders, PeopleSoft technical teams, developers, and implementation partners to clarify requirements, facilitate design discussions, and ensure solutions meet business needs.
• Support PeopleSoft configuration changes, application enhancements, interfaces, integrations, reporting, and release activities across application environments.
• Perform data analysis, mapping, validation, and reconciliation to support data conversion, system integrations, and reporting. Use SQL and PeopleSoft tools, as appropriate, to investigate data issues and verify accuracy.
• Develop and execute test plans, scenarios, and scripts for system, integration, regression, and user acceptance testing (UAT), including end-to-end HR and payroll process validation.
• Document and track defects, analyze test results, coordinate issue resolution, and validate fixes with business and technical teams.
• Support PeopleSoft production operations, including payroll processing, batch scheduling, interface monitoring, incident triage, and troubleshooting of functional and technical issues.
• Develop and maintain functional documentation, test artifacts, and operational procedures. Support user training, knowledge transfer, and change management activities.
• Ensure functional solutions and business processes align with applicable security, privacy, accessibility, data confidentiality, and EOTSS standards and policies.
• Track and communicate project status, risks, issues, and dependencies to stakeholders and project leadership. Support application deployments and post-deployment stabilization activities.

Skills

PeopleSoft HCM

SQL

Stakeholder management

Requirements gathering

Testing & UAT

Analytical problem solving

Tools

PeopleTools

Integration Broker

Process Scheduler

Query Manager

SQR

PeopleSoft Data Mover

Job description

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages enterprise technology, digital infrastructure and services, the Commonwealth Security Operations Center, and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and more than 43,000 state employees.

We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families, and other residents to do business with the Commonwealth in ways that make every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

EOTSS is seeking a Senior Business Analyst to support the Commonwealth's enterprise-wide Human Resources and Payroll application, PeopleSoft Human Capital Management (HCM), known as HR/CMS. The ideal candidate will possess strong PeopleSoft HCM techno-functional expertise, including HR and payroll operations, system configuration, data analysis, interfaces, integrations, reporting, testing, and production support.

The Senior Business Analyst will serve as a key liaison among business stakeholders, PeopleSoft technical teams, developers, and implementation partners. This role requires strong analytical and problem-solving skills, a comprehensive understanding of PeopleSoft HCM functionality, and the ability to translate complex HR and payroll business requirements into effective, scalable, and compliant solutions.

The Senior Business Analyst will contribute throughout the application lifecycle, including requirements gathering, business process analysis, solution design, configuration support, testing, deployment, production support, and ongoing system enhancements. The position requires strong functional knowledge and some hands-on technical capabilities to support the stability, accuracy, and continuous improvement of the Commonwealth's HR/CMS application.

This is a full-time contract opportunity based at 1 Ashburton Place, Boston, MA 02108. The standard work schedule is Monday through Friday, 9:00 AM–5:00 PM.

Responsibilities:

• Apply functional and technical knowledge of PeopleSoft HCM, including Core HR, Payroll, system configuration, and business processes, to support application operations and enhancements.
• Gather, analyze, and document business and functional requirements; perform business process and fit-gap analysis; and develop functional specifications, process flows, and configuration requirements.
• Collaborate with business stakeholders, PeopleSoft technical teams, developers, and implementation partners to clarify requirements, facilitate design discussions, and ensure solutions meet business needs.
• Support PeopleSoft configuration changes, application enhancements, interfaces, integrations, reporting, and release activities across application environments.
• Perform data analysis, mapping, validation, and reconciliation to support data conversion, system integrations, and reporting. Use SQL and PeopleSoft tools, as appropriate, to investigate data issues and verify accuracy.
• Develop and execute test plans, scenarios, and scripts for system, integration, regression, and user acceptance testing (UAT), including end-to-end HR and payroll process validation.
• Document and track defects, analyze test results, coordinate issue resolution, and validate fixes with business and technical teams.
• Support PeopleSoft production operations, including payroll processing, batch scheduling, interface monitoring, incident triage, and troubleshooting of functional and technical issues.
• Develop and maintain functional documentation, test artifacts, and operational procedures. Support user training, knowledge transfer, and change management activities.
• Ensure functional solutions and business processes align with applicable security, privacy, accessibility, data confidentiality, and EOTSS standards and policies.
• Track and communicate project status, risks, issues, and dependencies to stakeholders and project leadership. Support application deployments and post-deployment stabilization activities.

Required Qualifications:

• Minimum of five years of experience as a Business Analyst or in a similar role supporting enterprise applications, including requirements analysis, functional design, and application testing.
• Strong functional knowledge of PeopleSoft HCM (HR/CMS), including Core HR, payroll operations, system configuration, business processes, and production support.
• Experience supporting PeopleSoft environments, including configuration changes, interfaces, integrations, reporting, release activities, and troubleshooting.
• Proficiency in SQL for data analysis, validation, reconciliation, and troubleshooting, with working knowledge of PeopleSoft Data Mover and its use in data migration and system support activities.
• Experience supporting enterprise HR and payroll processes, including payroll processing, data reconciliation, exception handling, and end-to-end business process validation.
• Demonstrated experience gathering and translating business requirements into functional specifications, process flows, and test scenarios.
• Experience developing and executing test plans and scripts, coordinating user acceptance testing, tracking defects, and validating system changes.
• Strong analytical and problem-solving skills, with the ability to investigate functional and technical issues and coordinate resolution across teams.
• Knowledge of software development lifecycle (SDLC) methodologies, including Agile, Waterfall, or hybrid approaches.
• Strong stakeholder management, facilitation, and communication skills, with the ability to collaborate effectively with business and technical teams.
• Ability to develop clear functional documentation, training materials, and presentations for technical and nontechnical audiences.
• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, and SharePoint.

Preferred Knowledge, Skills, and Abilities

• Experience supporting large-scale enterprise HR and payroll applications, preferably in the public sector or a similarly complex environment.
• Experience with PeopleSoft Payroll for North America, including payroll cycles, retroactive adjustments, payroll reconciliation, and payroll-related integrations.
• Familiarity with PeopleSoft technical tools and components, including PeopleTools, Application Engine, Integration Broker, Process Scheduler, Query Manager, and SQR.
• Experience supporting PeopleSoft batch processing, job scheduling, interface monitoring, and application release management.
• Experience with enterprise data conversion, migration, and reconciliation activities involving HR and payroll systems.