Business Analyst

Bunker Hill Community College; Boston (MA); Remote; USD 115,000 - 124,000; Full time

Job summary

Bunker Hill Community College (BHCC) is seeking a versatile Business Analyst with higher education experience to support our Business Office, Payroll, and HR departments. You will optimize administrative workflows and enhance Colleague and integrated systems to deliver efficient processes and excellent service across campus.

Responsibilities include redesigning processes, leveraging data reporting tools, and providing end-user training and platform support.

Qualifications

• Bachelor's degree or equivalent in HR, Payroll or Accounting.
• 5+ years of experience in systems development, implementation and maintenance.
• 3+ years in Accounting, Payroll or HR.
• Experience with Ellucian Colleague or other ERP.
• Strong communication and analytical skills.

Responsibilities

• Serve as IT Business Analyst for the Business Office, Payroll and HR for process redesign and optimal use of Colleague and integrated systems.
• Ensure MA Commonwealth-mandated software applications for accounting, payroll, and HR are used efficiently.
• Assist departments in leveraging data and reporting tools to address needs.
• Provide end-user training and troubleshooting for system implementations and issues.
• Maintain knowledge of relevant software, hardware, and data interfaces and participate in testing.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Prioritization

Detail-oriented

Education

Bachelor's degree in HR/Payroll/Accounting

Tools

Ellucian Colleague

ERP systems

SQL

Job description

Bunker Hill Community College (BHCC) seeks a versatile Business Analyst with higher education experience to support our Business Office, Payroll, and HR departments. In this role, you will evaluate and optimize administrative workflows, with a primary focus on supporting Ellucian Colleague and integrated third-party systems. You will enhance digital tools and online functionality to deliver efficient processes and exceptional service to our campus community.

Responsibilities

• Serve as the IT Business Analyst for the Business Office, Payroll and Human Resources departments for process redesign, optimization and effective use of Colleague and related or integrated systems.
• Ensure that the Business Office, Payroll and Human Resources are utilizing the software applications for accounting, payroll and human resources mandated by the Commonwealth of Massachusetts in an efficient and effective manner.
• Assist the departments in effectively leveraging data and using the available reporting tools to address reporting needs.
• Provide focused support for Etrieve (aka Softdocs), electronic document processing and other related interfaces.
• Improve date integration among information systems to minimize data entry, improve data integrity and support report development.
• Collaborate with business analysts across BHCC to ensure the Business Office, Payroll and Human Resources areas needs are well integrated and supported with activities planned and coordinated across BHCC to maximize the positive impact on faculty, staff and students.
• Provide end user instruction, support and troubleshooting to implement systems and to resolve applications issues.
• Maintain current understanding of all relevant software and hardware, including necessary data interfaces.
• Participate in business testing during projects.
• Assist in preparing and maintaining documentation, training materials and providing user instruction and training.
• Provide support and troubleshooting to resolve application issues.
• Assist in determining what is needed to implement new functionality and the impact on business processes.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree or equivalent combination of education and experience in Human Resources, Payroll or Accounting.
• Five+ years of experience performing, managing and supporting technological systems development, implementation and maintenance.
• Three+ years of experience in Accounting, Payroll or Human Resources (may have been acquired as part of the five+ years of experience above or separately).
• Experience with an integrated database system such as Ellucian Colleague or other Enterprise Resource Planning Programs (ERP).
• Experience successfully integrating technology.
• Strong interpersonal and communication skills.
• Demonstrated analytical and problem-solving skills with keen attention to detail.
• Ability to effectively prioritize tasks.
• Proven ability to work with a diverse faculty, staff and student population.

Preferred Requirements

• Prior experience in SQL preferred.
• Prior experience working with the Commonwealth of Massachusetts accounting, payroll or human resources application a plus.

Additional Information

Salary: $115,000 - $124,000 (Actual Salary Will Be Commensurate with Education and Experience)

Non-Unit Professional Full State Benefited position. This position is fully remote; however, occasional on-site attendance may be required to support business needs, meetings, training, or special projects.

Review Date: November 18, 2026

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.