Senior Building Experience & Operations Leader

Wake Forest University; Winston-Salem (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Wake Forest University is seeking a Building Experience and Operations Manager for 511 Deacon. This role leads the building experience, hospitality, and operations, ensuring premier service and a seamless occupant experience across staff, visitors, and guests.

The position oversees facilities, vendor relationships, space management, and safety compliance, aiming for operational excellence and exceptional customer service in a dynamic university environment.

Qualifications

• High School Diploma with five years of relevant facility management experience.
• Strong written and verbal communication across broad constituencies.
• Ability to build alliances and partnerships with internal and external organizations.
• Experience managing a multipurpose facility and coordinating with vendors.
• Excellent organizational, leadership, and problem-solving skills.

Responsibilities

• Lead building operations, hospitality, safety, and workplace services to deliver an exceptional experience for employees, visitors, and guests.
• Oversee daily facility operations, vendor management, space management, and occupant services.
• Coordinate events, meetings, and access for building users while maintaining brand standards.
• Develop and monitor operational policies, procedures, and annual budget related to the building.
• Coordinate with security, facilities, transportation, and space liaisons to ensure safety and efficiency.
• Serve as the primary point of contact for event support and post-event follow-up.

Skills

Communication

Team leadership

Public speaking

Conflict resolution

Organizational skills

Education

Bachelor’s Degree in related field

Job description

Wake Forest University is seeking a Building Experience and Operations Manager for 511 Deacon. This role leads the building experience, hospitality, and operations, ensuring premier service and a seamless occupant experience across staff, visitors, and guests.

The position oversees facilities, vendor relationships, space management, and safety compliance, aiming for operational excellence and exceptional customer service in a dynamic university environment.