Custodial Services Operations Leader

Wake Forest University; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Wake Forest University is seeking a Supervisor, Custodial Services to oversee daily custodial operations, staff scheduling, and quality control. The role emphasizes safety, compliance, and continuous improvement within campus facilities.

The position requires strong leadership, communication skills, and the ability to coordinate with faculty, staff, and students to resolve housekeeping issues while meeting department timelines.

Qualifications

• High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Proficiency in computer use and relevant software, including email, or ability to learn quickly.

Responsibilities

• Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services.
• Assist Managers' efforts in staffing, personnel management, and scheduling for operations.
• Assists the Manager of Custodial Services in counseling opportunities.
• Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services.
• Observes and reports defects, deterioration, and wear and tear on the facilities.
• Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines.
• Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance.
• Pursues training and development opportunities. Continuously strives to build knowledge and skills.

Job description

Wake Forest University is seeking a Supervisor, Custodial Services to oversee daily custodial operations, staff scheduling, and quality control. The role emphasizes safety, compliance, and continuous improvement within campus facilities.

The position requires strong leadership, communication skills, and the ability to coordinate with faculty, staff, and students to resolve housekeeping issues while meeting department timelines.