Premium Cannabis Experience Specialist

AYR Wellness, Inc.; Rehoboth Beach (DE); On-site; USD 29,000 - 37,000; Full time

Job summary

Ayr Wellness, Inc. is seeking a Budtender to provide an extraordinary customer experience in our cannabis retail store. You will guide customers on Premium Cannabis products with knowledgeable, compassionate service and support store operations in line with regulations.

The role requires 1–3 years in retail or customer service, 21+ years old, and flexibility to work nights and weekends. High school diploma or GED is required, and previous cannabis experience is a plus.

Qualifications

• Must be at least 21 years of age.
• Able to pass all background checks as required by state cannabis agency.
• Availability to work retail schedule that includes nights and weekends.
• Prior customer service experience in hospitality, pharmacy, customer services, or retail.
• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Maintain regular and punctual attendance.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order, while keeping a “Customer first” acuity.
• Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team-centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Fosters a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by the Manager and/or Store Lead.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Education

High school diploma/GED

Tools

POS system

Job description

Ayr Wellness, Inc. is seeking a Budtender to provide an extraordinary customer experience in our cannabis retail store. You will guide customers on Premium Cannabis products with knowledgeable, compassionate service and support store operations in line with regulations.

The role requires 1–3 years in retail or customer service, 21+ years old, and flexibility to work nights and weekends. High school diploma or GED is required, and previous cannabis experience is a plus.