Senior Brokerage Account Strategist

Forward Air Corp.; Des Plaines (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (PTO) 10–25 days

Job summary

Forward Air Corp. is seeking a Senior Brokerage Account Manager to drive strategic oversight for high-value accounts in a dynamic transportation brokerage environment.

You will partner with sales, carrier procurement, operations, and leadership to deliver tailored multi-modal transportation solutions and executive-level client relationships. You will mentor junior team members and play a key role in RFPs and large-scale implementations, leveraging data-driven insights and market expertise to

Qualifications

• Education: High school diploma or GED; college degree preferred.
• 5+ years in transportation, logistics, freight brokerage, or account management with complex accounts.
• Strong understanding of freight brokerage operations, pricing, carrier sourcing, and market dynamics.
• Proven ability to develop account strategies and lead cross-functional initiatives.
• Experience with TMS (McLeod) and familiarity with Salesforce or digital freight tools.

Responsibilities

• Manage day-to-day operations and relationships for a portfolio of high-value brokerage accounts.
• Serve as primary contact for executive stakeholders, ensuring high-quality service delivery.
• Develop and execute account strategies to increase revenue and profitability.
• Coordinate shipment execution across multiple transportation modes.
• Lead customer business reviews and strategic planning sessions.
• Monitor account performance and resolve service issues promptly.
• Provide accurate pricing, quotes, and rate negotiations for complex needs.

Skills

Account management

Executive relationship management

Negotiation

Data analysis

Cross-functional collaboration

Mentoring juniors

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

McLeod TMS

Salesforce

MS Office / O365

Job description

Forward Air Corp. is seeking a Senior Brokerage Account Manager to drive strategic oversight for high-value accounts in a dynamic transportation brokerage environment.

You will partner with sales, carrier procurement, operations, and leadership to deliver tailored multi-modal transportation solutions and executive-level client relationships. You will mentor junior team members and play a key role in RFPs and large-scale implementations, leveraging data-driven insights and market expertise to