Senior Branch Personal Banker & Member Services Pro

ADP, Inc.; Glendale (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

LAFCU in Glendale, CA is seeking a Branch Member Service Representative III / Personal Banker to deliver exceptional service, open new consumer accounts, and guide members through products and services.

The role handles loan applications, supports mobile and online banking, and collaborates with management to promote cross-sell opportunities while maintaining compliance with banking regulations.

This full-time clerical position offers a hands-on, customer-facing environment at our Glendale branch.

Qualifications

• One year to three years of related experience.
• High school diploma or GED required.
• Strong customer service and communication skills.
• Understanding of teller procedures and credit union operations.

Responsibilities

• Open new consumer accounts and relationships, including checking and savings.
• Process consumer loan applications and close approved loans.
• Provide support for Mobile App and Online Banking features and security.
• Cross-sell ancillary loan services and related products.
• Assist with fraud or identity issues as they arise.
• Follow regulatory guidelines for account openings and loans.

Skills

Customer service

Account opening

Loan processing

Mobile banking support

Cross-selling

Regulatory knowledge

Education

High School Diploma or GED

Job description

LAFCU in Glendale, CA is seeking a Branch Member Service Representative III / Personal Banker to deliver exceptional service, open new consumer accounts, and guide members through products and services.

The role handles loan applications, supports mobile and online banking, and collaborates with management to promote cross-sell opportunities while maintaining compliance with banking regulations.

This full-time clerical position offers a hands-on, customer-facing environment at our Glendale branch.