Senior Branch Operations & Relationship Leader

Banc of California; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health insurance

Paid time off

Tuition reimbursement

Career growth opportunities

Job summary

Banc of California is seeking a Senior Customer Relationship Officer in Los Angeles to lead and mentor the Teller team. This role involves ensuring compliance with banking policies, handling customer transactions, and improving team performance. The ideal candidate must have a minimum of four years in branch operations and possess strong client management and coaching skills. Banc of California values diversity and aims to create a supportive work environment for all employees.

Qualifications

• Minimum four years of recent experience in branch operations, with at least one year in new accounts.
• Solid understanding of Treasury Management and wire procedures.
• Ability to manage increased complexity of staff or client relationship management.

Responsibilities

• Coach and train Teller team for accurate transaction processing.
• Approve customer and bank transactions within limits.
• Provide support to the Branch Operations Manager by mentoring performance.

Skills

Client relationship management

Coaching and mentoring

Risk mitigation

Organizational skills

Complaint resolution

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Banc of California is seeking a Senior Customer Relationship Officer in Los Angeles to lead and mentor the Teller team. This role involves ensuring compliance with banking policies, handling customer transactions, and improving team performance. The ideal candidate must have a minimum of four years in branch operations and possess strong client management and coaching skills. Banc of California values diversity and aims to create a supportive work environment for all employees.