Senior Banking Relationship Coach

Pacific Western Bank; California, Northern (MO, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision insurance

Paid vacation and holidays

Tuition reimbursement

Job summary

Banc of California is hiring a Senior Customer Relationship Officer to coach Teller teams and manage branch operations, ensuring accurate, policy-compliant transactions. You may step in as a team leader and support treasury-related activities.

The role emphasizes strong customer service, risk awareness, and staff development within a growth-focused, community-oriented bank. Join a team that values accountability and performance.

Qualifications

• Minimum four years of recent branch operations experience.
• At least 1 year of new accounts experience preferred.
• Solid understanding of Treasury Management including wire procedures and policies.
• Mastery of key branch systems; basic Word and Excel knowledge.
• Ability to manage increased complexity of staff or client relationships.

Responsibilities

• Provide support to the Branch Operations Manager with Teller supervision by coaching and mentoring performance.
• Approve customer and Bank transactions within established limits, including cashier’s checks, wire transfers and deposit processing.
• Ensure training and review of banking policies and procedures are implemented within staff.
• Contribute to the branch’s audit and certification results.
• Ensure branch security and cash controls are maintained.
• Respond to emails, calls and other requests from back-office Operations and other units.
• Identify customer needs and refer financial products and services.

Skills

Customer service

Coaching

Team leadership

Policy knowledge

Treasury procedures

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Banc of California is hiring a Senior Customer Relationship Officer to coach Teller teams and manage branch operations, ensuring accurate, policy-compliant transactions. You may step in as a team leader and support treasury-related activities.

The role emphasizes strong customer service, risk awareness, and staff development within a growth-focused, community-oriented bank. Join a team that values accountability and performance.