Senior Branch Member Service Representative II

Workers Federal Credit Union; Townsend (MA); On-site; USD 46,000 - 57,000; Full time

Job summary

Workers Credit Union – Townsend Branch in Townsend, MA is seeking a Branch Member Service Representative II for a full‑time, on‑site role. You will handle teller transactions, educate members on products, and contribute to branch goals.

This position requires at least one year of branch banking experience; a high school diploma is required. Shifts include Thursday‑Saturday and occasional travel to nearby branches.

Qualifications

• High School diploma or equivalent is required.
• Minimum of one year of branch banking experience.
• Ability to open and service deposit/loan accounts (BMSR II).

Responsibilities

• Deliver exceptional member service and resolve questions promptly.
• Process teller transactions, deposits, withdrawals, and loan payments.
• Build relationships and identify opportunities to support members' financial needs.
• Refer members to internal partners for mortgages, investments, insurance, and small business support.
• Serve as lobby lead to ensure a welcoming and efficient member experience.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Workers Credit Union – Townsend Branch in Townsend, MA is seeking a Branch Member Service Representative II for a full‑time, on‑site role. You will handle teller transactions, educate members on products, and contribute to branch goals.

This position requires at least one year of branch banking experience; a high school diploma is required. Shifts include Thursday‑Saturday and occasional travel to nearby branches.