Branch Member Service & Sales Associate

Workers Federal Credit Union; Gardner (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Life insurance

Disability coverage

Paid time off

Volunteer time off

Holidays

401(k) with match

Tuition reimbursement

Employee Assistance Program

Learning & development

Job summary

Workers Credit Union in Gardner, MA is seeking a Branch Member Service Representative I to deliver outstanding member service and support daily branch operations. This on-site role focuses on accurate financial transactions, cross-selling products, and building rapport with members.

The ideal candidate has at least one year of cash handling, excellent communication, and strong problem-solving abilities, with a high school diploma. Training is provided to ensure growth within the Gardner Branch.

Qualifications

• Minimum of one year of cash handling experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of procedures for handling deposits, withdrawals, transfers, and other financial transactions.
• High level of accuracy in handling cash transactions and maintaining financial records.

Responsibilities

• Provide exceptional member service by addressing inquiries and resolving issues promptly.
• Maintain knowledge of deposit, loan products, and electronic channels.
• Lobby activities to create a positive member experience.
• Drive sales through service by tailoring solutions to member needs.
• Refer members to internal business partners for related services.

Skills

Cash handling

Customer service

Communication

Problem solving

Organizational skills

Team collaboration

Financial transactions

Security awareness

Banking software

ATMs/POS systems

Education

High School diploma or equivalent

Tools

Banking software

ATMs

Cash counting machines

POS systems

Job description

Workers Credit Union in Gardner, MA is seeking a Branch Member Service Representative I to deliver outstanding member service and support daily branch operations. This on-site role focuses on accurate financial transactions, cross-selling products, and building rapport with members.

The ideal candidate has at least one year of cash handling, excellent communication, and strong problem-solving abilities, with a high school diploma. Training is provided to ensure growth within the Gardner Branch.