Branch Member Experience Associate

Workers Credit Union; Chelmsford (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Workers Credit Union in Gardner, MA is seeking a Branch Member Service Representative I to provide outstanding member service, process transactions accurately, and educate members on deposits, loans, and electronic delivery channels.

This on-site role emphasizes sales through service, community involvement, and referrals to internal partners, with a strong focus on accuracy and compliance within a branch setting.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year of cash handling experience.
• Excellent communication and interpersonal skills.
• Ability to work on-site in a bank branch and handle multiple tasks.

Responsibilities

• Provide exceptional member service by addressing inquiries, issues, and complaints promptly.
• Maintain knowledge of deposit, loan products, and electronic delivery channels.
• Lobby leads to ensure a positive member experience.
• Drive sales through service by developing a positive member experience and meeting members' needs.
• Participate in branch growth activities and referrals.

Skills

Cash handling

Customer service

Banking software

Accuracy

Multitasking

Teamwork

Confidentiality

Security awareness

POS/ATM tech

Education

High School diploma or equivalent

Tools

ATMs

Cash counting machines

POS systems

Job description

Workers Credit Union in Gardner, MA is seeking a Branch Member Service Representative I to provide outstanding member service, process transactions accurately, and educate members on deposits, loans, and electronic delivery channels.

This on-site role emphasizes sales through service, community involvement, and referrals to internal partners, with a strong focus on accuracy and compliance within a branch setting.