Senior Branch Manager – Sales, Service & Growth

Kemba; Gahanna (OH); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Incentives

Job summary

KEMBA is seeking a Branch Manager to lead sales, service, and operations at a Tier I/II/Senior level, driving member engagement and community relations in a fast-paced financial services environment.

The role emphasizes coaching associates, meeting sales and service goals, and collaborating with cross-functional teams to deliver an exceptional member experience, while ensuring regulatory and policy compliance.

Qualifications

• Undergraduate degree in Business, Finance, or a related field; or an equivalent combination of education and experience.
• One or more years of management experience in a sales environment.
• Three or more years of financial services experience.
• Consistent demonstration of strong results in sales, member experience, operational controls, and team leadership.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Leads, motivates, and coaches associates to deliver on our mission to enrich the financial lives of members, provide excellent member care, and achieve all sales, service, and operational goals.
• Develops associates through ongoing coaching, one-on-one meetings, performance reviews, career development discussions, and succession planning efforts.
• Establishes clear expectations and fosters a culture of accountability, engagement, collaboration, continuous improvement, and results.
• Proactively develops business relationships inside and outside the branch to grow membership and business relationships through dedicated outreach and calling activities.
• Monitors and analyzes branch performance metrics to identify opportunities for improvement, implement corrective actions, and administer sales incentive programs.

Skills

Sales leadership

Customer experience

Coaching

Communication

Organizational skills

Education

Bachelor's degree in Business/Finance

Tools

NMLS

CRM systems

Job description

KEMBA is seeking a Branch Manager to lead sales, service, and operations at a Tier I/II/Senior level, driving member engagement and community relations in a fast-paced financial services environment.

The role emphasizes coaching associates, meeting sales and service goals, and collaborating with cross-functional teams to deliver an exceptional member experience, while ensuring regulatory and policy compliance.