Branch Manager: Community Impact Leader

Greater Sandusky Partnership; Sandusky (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Directions Credit Union in Ohio is seeking a Branch Manager to lead one of our branches, coach staff, and deliver an exceptional member experience. This role combines people leadership with responsible branch operations, cash controls, and compliance to support growth and community impact.

You will partner with marketing and leadership to promote financial education, build relationships with local businesses and schools, and serve as the face of our mission in the community.

Qualifications

• Experience leading branch staff and customer-facing teams.
• Ability to coach, develop, and motivate employees.
• Strong focus on member experience, service quality, and sales opportunities.
• Knowledge of branch operations, cash controls, and compliance.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Lead by example - modeling exceptional service, professionalism, and our core values.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.
• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.
• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Skills

Leadership

Coaching

Customer service

Relationship building

Communication

Job description

Directions Credit Union in Ohio is seeking a Branch Manager to lead one of our branches, coach staff, and deliver an exceptional member experience. This role combines people leadership with responsible branch operations, cash controls, and compliance to support growth and community impact.

You will partner with marketing and leadership to promote financial education, build relationships with local businesses and schools, and serve as the face of our mission in the community.