Senior Branch Manager: Growth & Sales Leader

Citigroup Inc.; Ridgewood (NY); On-site; USD 107,120 - 160,680; Full time

Job summary

Citigroup Inc. in Ridgewood, NY is seeking a Branch Manager to lead a team, drive sales, and build client relationships within Retail Bank services. The role focuses on developing strategies, coaching staff, and delivering superior customer service to grow the branch and manage risk.

The position requires 6–10 years in banking, industry knowledge, and mortgage licensing readiness. Full-time with a salary range reflecting senior management responsibilities in the New York area.

Qualifications

• 6-10 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts
• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls
• Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service
• Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
• Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
• Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
• Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Sales management

Banking experience

Mortgage licensing

Communication skills

Analytical skills

Team leadership

Relationship building

Education

Bachelor's degree

Master’s degree

Job description

Citigroup Inc. in Ridgewood, NY is seeking a Branch Manager to lead a team, drive sales, and build client relationships within Retail Bank services. The role focuses on developing strategies, coaching staff, and delivering superior customer service to grow the branch and manage risk.

The position requires 6–10 years in banking, industry knowledge, and mortgage licensing readiness. Full-time with a salary range reflecting senior management responsibilities in the New York area.